Assistant Manager International Freight

Job Title:

Role Overview:

Key Responsibilities

Business Development and Partner Management:

• Identify and onboard new Channel Partners and Delivery Partners.
  
• Maintain relationships with key customers and prospects.
  
• Source competitive air and ocean freight rates from vendors.
  
• Provide pricing support and respond to customer queries.
  
• Monitor competitor activities and market rates.
  

Operations and Documentation:

• Manage complete handling of international air and ocean shipments.
  
• Prepare shipping documents such as Airway Bills, Bills of Lading, and invoices.
  
• Coordinate pickup, delivery, carriers, agents, and customs brokers.
  
• Support customs clearance and ensure accurate documentation.
  
• Track shipments and update stakeholders.
  
• Resolve issues such as delays, claims, and return to origin cases.
  

Financial and Margin Control:

• Monitor shipment costs, revenue, and margins.
  
• Escalate low-margin shipments below 10 percent for approval.
  
• Support invoicing and vendor bill processing.
  
• Coordinate with the billing team for timely account closure.
  

Reporting and Compliance:

• Prepare MIS reports on volume, revenue, margin, and KPIs.
  
• Ensure compliance with GST and trade regulations.
  
• Support internal SOPs, audits, and certifications like IATA, ISO, and AEO.
  
• Maintain all operational and financial records.
  

Collaboration and Process Improvement:

• Work with internal teams to improve freight processes.
  
• Use ERP or freight management systems for tracking and accuracy.
  
• Assist the Manager in mentoring team members.
  
• Identify opportunities for cost savings and customer satisfaction.
  

Key Skills and Competencies:

• Knowledge of international air and ocean freight, customs, and documentation.
  
• Ability to acquire and manage partners and vendors.
  
• Good communication and negotiation skills.
  
• Analytical mindset with focus on profitability.
  
• Proficiency in MS Office and freight systems.
  
• Strong problem-solving skills.
  

Qualifications and Experience:

• Graduate or Postgraduate in Logistics, Supply Chain, or International Business.
  
• 3 to 5 years of experience in international freight forwarding.
  
• Knowledge of Incoterms, IATA or IMO rules, trade compliance, and GST.
  
• Experience with WCA network is an advantage.