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Assistant Manager- Insurance Operations

Assistant Manager- Insurance Operations

Genpact

5 - 9 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

life insurance long term care insurance analytical skills interpersonal skills communication skills project management ms excel ms word ms powerpoint policy admin claims backend operations annuities problemsolving skills insurance industry knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As an Assistant Manager- Insurance Operations at Genpact, your role will involve demonstrating significant experience in Policy Admin/ Claims backend operations within the Life Insurance, Annuities, or Long Term Care Insurance domains. You will be responsible for managing a team of 15 to 40 individuals, ensuring an engaged workforce and effective team handling. Your key responsibilities will include: - Developing a strategic plan for the team to achieve organizational goals and providing clear instructions to team members. - Monitoring team members, offering mentorship when necessary, and overseeing day-to-day operations. - Generating reports to update the company on the team's progress and establishing rapport with internal and external partners. - Addressing any issues that may arise during shifts promptly and skillfully, seeking advice from the duty manager when required, and ensuring the delivery of the highest levels of customer service at all times. - Assisting the Operations lead as needed to ensure the business runs effectively and efficiently, meeting client expectations and SLAs. Qualifications we seek in you: Minimum Qualifications / Skills: - Graduation in any stream. - Strong analytical, problem-solving, and interpersonal skills. - Proven ability to build effective working relationships with clients and internal partners. - Excellent communication skills are essential. Preferred Qualifications / Skills: - Knowledge of the insurance industry and the ability to understand and interpret insurance terminology. - Proficiency in project management and handling multiple priorities. - Positive attitude with a focus on continuous process improvement and adaptability to change. - Proficient in MS Excel, MS Word, and MS PowerPoint. Please note that the primary location for this role is India-Gurugram, and it is a full-time position requiring a Bachelor's degree or equivalent. If you are interested in joining a global professional services firm committed to delivering outcomes that shape the future, leveraging deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, then this Assistant Manager- Insurance Operations role at Genpact might be the right fit for you.,

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Assistant Manager- Insurance Operations