Assistant Manager Front Office

You will supervise daily front desk activities in accordance with established guidelines. Your responsibilities will include prioritizing and delegating daily work tasks to front desk staff, training and guiding staff to deliver quality customer service, managing staffing schedules and shift changes, and resolving guest issues and inquiries to ensure guest satisfaction. Additionally, you will schedule front desk meetings to address operational issues, accounting variances, and housekeeping discrepancies. It will be your duty to maintain the facility clean, neat, safe, and secure, as well as ensuring that employees are properly groomed and dressed. You will plan shift schedules and duties based on business forecasts, supervise billing and cash processes to ensure compliance with company standards. Only candidates with prior hotel experience should apply for this position. This is a permanent role with benefits including provided food, Provident Fund, and a yearly bonus. The position is located in Trivandrum, Kerala, and requires reliable commuting or willingness to relocate with an employer-provided relocation package. Ideal candidates will have a Diploma (Preferred) and a minimum of 3 years of experience in hotel or resort work (Preferred).,