Assistant Manager - Front Desk

As an Entry Level Manager at Marriott International, your role involves leading and assisting in the successful completion of daily shift requirements in front office areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your primary goal is to ensure guest and employee satisfaction while achieving the operating budget. Here is a breakdown of your key responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Advocate sound financial and business decision-making - Demonstrate honesty, integrity, and lead by example - Encourage mutual trust, respect, and cooperation among team members - Serve as a role model for appropriate behaviors - Support day-to-day operations and understand employee positions well enough to perform duties in their absence - Coach, counsel, and encourage employees - Handle employee questions, concerns, and complaints - Guide daily Front Desk shift operations and communicate performance expectations to employees - Manage day-to-day operations to meet customer expectations and standards - Develop specific goals and plans to prioritize work effectively - Handle complaints, settle disputes, and resolve conflicts with guests or team members - Supervise staffing levels to meet guest service needs and financial objectives - Train staff on credit policies, same-day selling procedures, and overall financial goals - Provide exceptional customer service by going above and beyond to ensure customer satisfaction and retention - Improve service by assisting individuals to understand guest needs and providing guidance - Set a positive example for guest relations and empower employees to deliver excellent customer service - Implement customer recognition programs and ensure employees have proper supplies and uniforms - Identify developmental needs of team members and provide coaching and mentoring - Conduct training, participate in employee recognition programs, and assist in performance appraisals - Handle additional responsibilities such as providing information to supervisors, analyzing information, updating relevant parties, and performing Front Desk duties as necessary - Understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations - Comply with loss prevention policies and procedures Marriott International is committed to being an equal opportunity employer that values and celebrates the unique backgrounds of its associates. Non-discrimination is a core value, and all individuals are welcome to access opportunities within the company. The diverse culture, talent, and experiences of associates are highly valued, and the company upholds a policy of non-discrimination based on any protected basis, including disability, veteran status, or other relevant factors.,