Assistant Manager - Events

Responsible for meeting & exceeding events &  planning service deliverables, career development of sub-ordinates, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services objectives of the client.

A) JOB PROFILE

Qualification (E)

B) RESPONSIBILITIES

1)Service Delivery:

Customer Relations

Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client. Delivery for services within the required timelines. Contact customers on a regular basis to build relationships and ensure open communications. Develop deep understanding of customers requirements and expectations. Communicate the services of Meeting & Event Planning to customers. Address customer concerns.

Performance Management and Continuous Improvement

Ensure service level agreements and quality standards are met. Complete metrics report to identify issues with service delivery effectiveness and efficiency. Update management on monthly accomplishments. Communicate performance results. Develop and execute action plans to improve survey results and communicate with Management. Research and implement service enhancements to meet evolving environment and customer needs. Participate in best practice research and use findings to improve service delivery Work with employees to increase skills and identify new ways to provide support to customers. Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation. Monitor vendor performance and provide feedback as required. Monitor and control absenteeism in the team and distribute work as required. Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management. Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required Administer programs to recognize individual employee accomplishments and to reinforce teamwork.

2) People Management:

2.1 Career Development:

Ensure new employees are properly oriented and integrated to Accenture and with their job (induction) Identify training need analysis and nominate employees for training as required.

2.2 Motivation and Morale

Take active steps to improve employee satisfaction and retention. Ensure team receives communications on a timely basis. Anticipate and proactively address employee concerns. Resolve issues escalated from employees on a timely basis. Create and administer programs that focus on Core Values of the company and strategic goals of the client.

2.3 Team Building and Recognition

a)   Make contact with individual employees on a regular basis to build relationships and ensure open

communications.

Coach team members on how to solve problems and conflicts that may arise. Hold regular meetings/ reviews to develop teamwork and communications. Organize team building activities to promote the interaction among team members and the development of teamwork skills.