Assistant Manager - Debt Management Services - SME

Location Name:

Job Purpose

Duties And Responsibilities

• Responsible for Field Debt Collection of Credit Card in the respective location.
• Personal Visit to high POS and Critical customers.
• Identifying the Collection Agencies in the respective Location for Capacity building.
• Managing Agencies and Collection Executives of Agency.
• Ensuring timely allocation in automated or manual environment.
• Delivery of Critical Collection Performance metrics in the location for Cards.
• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Handle customer issues escalations.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate “Feet on Street” availability bucket-wise / segment-wise.
• Report for support on mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
  

Required Qualifications And Experience

• Demonstrated success & achievement orientation.
• Good communication skills.
• Negotiation Skills
• Strong bias for action & driving results in a high performance environment.
• Demonstrated ability to lead from the front.
• Good Interpersonal skills.
• Working knowledge of computers.