Job
Description
About Junglee Games With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee’s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview As an Assistant Manager Customer Experience, champion all our users’ happiness. Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing support to experience executives , should work continuously on improving the customer experience through various impactful strategy Key Responsibilities ● Managing the front line team and ensuring that all employees are performing their responsibilities effectively. ● Ensure a performance driven culture for self and team through regular engagement and feedback. ● Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner. ● Ensuring that all customer service representatives have the tools they need to do their jobs efficiently and effectively. ● Providing feedback to team regarding employee performance in order to help them improve their work. ● Monitoring customer satisfaction levels to identify trends or problems with customer service quality. ● Achieve the First Response TAT ,CSAT/CES as per set targets ● Acting as a liaison between customers and management to resolve live issues Qualifications & Skills Required ● Graduate /MBA with 4+ years Relevant experience ● Excellent verbal and written communication skills. ● Medium size team management skills ● Customer service skills ● Managing processes ● Staffing & Planning ● Analyzing information ● Help desk experience ● Ability to engage players and resolve issues effectively ● Good knowledge of the customer base in terms of their game behavior, requirements, etc. ● Awareness of all the policies and procedures used to provide seamless support to customers Be a part of Junglee Games to: ● Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. ● Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. ● Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. ● Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. ● Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. ● Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us ● Explore the world of Junglee Games through our website, www.jungleegames.com. ● Get a glimpse of what Life at Junglee Games looks like on LinkedIn. ● Here is a quick snippet of the Junglee Games Offsite’24 ● Liked what you saw so far? Be A Junglee Job Type: Full-time Schedule: Day shift Application Question(s): Are you aware of CSAT score? How many yeras of experience do you have in Customer Operations? Are you data centric? Rate yourself on a scale of 1-10 in excel. Work Location: In person Application Deadline: 06/06/2025
