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Assistant Manager - Customer Engagement

Assistant Manager - Customer Engagement

maxlifeins

2 - 6 years

0 Lacs

panipat haryana

Posted:6 days ago| Platform: Shine logo

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Skills Required

customer service service quality communication skills coordination skills data management excel

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be working as an Assistant Manager in Customer Engagement within the Operations department, specifically in Field Operations. Your direct report will be the Manager of Customer Engagement. The position is based in Panipat. Key Responsibilities: - Manage office administration assets and ensure their upkeep. - Handle agents contracting. - Process new business activities. - Oversee banking of initial and renewal premiums. - Retain surrender requests effectively. - Execute all service requests post policy issuance. - Respond to customer queries and complaints promptly. - Maintain high Net Promoter Scores (NPS). - Process life claims efficiently. - Address compliance issues and ensure audit rating is satisfactory. Qualification Required: - Graduation or Post-graduation in any discipline. - 2-3 years of experience in front-end customer services. - Knowledge of service quality standards is essential. Additional Details: You must possess the following knowledge and skills: - Customer-centric approach. - Excellent communication abilities. - Strong coordination skills. - Proficiency in Excel for data management.,

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Assistant Manager - Customer Engagement