Assistant Manager-CRM

We are seeking a proactive and detail-oriented Assistant Manager - CRM to manage the customer journey from booking until full collection of payments. The role involves handling customer interactions, coordinating with internal teams, and ensuring timely follow-ups for demand notices, documentation, and collections.

Key Responsibilities:

• Act as the primary point of contact for customers post-booking till completion of all payment milestones.
• Coordinate with Sales, Finance, and Legal teams for smooth post-sales process
• Issue Allotment Letters, Agreements for Sale, and maintain documentation records
• Track and send payment demand notices as per construction or payment schedule
• Follow up with customers for timely payments and resolve related queries
• Escalate collection delays and coordinate with Finance/Legal for necessary action
• Maintain accurate and updated records in the CRM system
• Support in ensuring compliance with regulatory requirements (e.g., RERA)
• Address and resolve customer concerns related to agreements, invoices, or payment schedules
• Generate regular MIS reports on collections, pending payments, and customer status.

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Experience in real estate customer lifecycle up to collections stage
• Good understanding of real estate documentation and payment terms
• Proficiency in Excel and CRM software.
• Ability to follow processes with high attention to detail
• Strong follow-up and coordination skills

Qualifications:

• Graduate/Postgraduate in Business Administration or relevant field
• 6-10 years of CRM or post-sales experience in the real estate industry