Posted:1 day ago|
Platform:
Work from Office
Full Time
We are seeking a proactive and detail-oriented Assistant Manager - CRM to manage the customer journey from booking until full collection of payments. The role involves handling customer interactions, coordinating with internal teams, and ensuring timely follow-ups for demand notices, documentation, and collections. Key Responsibilities: Act as the primary point of contact for customers post-booking till completion of all payment milestones. Coordinate with Sales, Finance, and Legal teams for smooth post-sales process Issue Allotment Letters, Agreements for Sale, and maintain documentation records Track and send payment demand notices as per construction or payment schedule Follow up with customers for timely payments and resolve related queries Escalate collection delays and coordinate with Finance/Legal for necessary action Maintain accurate and updated records in the CRM system Support in ensuring compliance with regulatory requirements (e.g., RERA) Address and resolve customer concerns related to agreements, invoices, or payment schedules Generate regular MIS reports on collections, pending payments, and customer status. Key Skills & Competencies: Strong communication and interpersonal skills Experience in real estate customer lifecycle up to collections stage Good understanding of real estate documentation and payment terms Proficiency in Excel and CRM software. Ability to follow processes with high attention to detail Strong follow-up and coordination skills Qualifications: Graduate/Postgraduate in Business Administration or relevant field 6-10 years of CRM or post-sales experience in the real estate industry
Auro Realty
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