Assistant Manager Commute

What this job involves:

As an Assistant Commute Manager at JLL, you'll play a vital role in developing and implementing efficient commute solutions that enhance employee satisfaction while supporting sustainability and cost-effectiveness initiatives. This dynamic position requires you to coordinate transportation demand management programs, manage shuttle services and carpooling initiatives, and serve as the primary liaison between employees and transportation providers. You'll analyze commuting patterns to identify improvement opportunities while processing commuter benefits and tracking program metrics that demonstrate value to our clients and employees. This role offers the opportunity to make a meaningful environmental impact through promoting sustainable transportation options while contributing to JLL's commitment to employee wellbeing and operational excellence. By joining our collaborative team, you'll help shape innovative commute solutions that support work-life balance and contribute to our broader sustainability goals across our real estate portfolio.

What your day-to-day will look like:

• Assist in managing the company's transportation demand management (TDM) program while coordinating shuttle services, carpooling programs, and alternative commuting options
• Analyze commuting patterns and employee usage data to develop recommendations for program improvements and cost optimization
• Process commuter benefit requests and reimbursements while maintaining accurate records and ensuring timely processing
• Track and report on commute program metrics, utilization rates, and cost-effectiveness to demonstrate program value to stakeholders
• Promote sustainable commuting options through internal communications, events, and employee engagement initiatives
• Address employee questions and concerns about commuting options while maintaining updated information on public transportation schedules and routes
• Support commute-related events and initiatives while serving as the primary point of contact between employees and transportation providers

Required Qualifications:

• Bachelor's degree in business, urban planning, transportation management, or related field
• 1-3 years of experience in transportation coordination, program administration, or related field
• Strong organizational and communication skills with excellent customer service orientation
• Proficiency in data analysis and reporting using Microsoft Office Suite
• Demonstrated problem-solving abilities with attention to detail and ability to manage multiple priorities
• Knowledge of sustainable transportation practices and familiarity with transportation management systems
• Strong interpersonal skills with ability to work effectively with diverse employee populations

Preferred Qualifications:

• Experience with corporate benefit programs and employee services
• Background in sustainability initiatives or environmental program management
• Familiarity with transportation demand management best practices and industry trends
• Experience working in corporate real estate or facilities management environments
• Knowledge of public transportation networks and commuter benefit regulations
• Background in program coordination or project management
• Experience with transportation management applications and software platforms

Location: Onsite with occasional field visits to transportation hubs