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Avery Dennison
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Assistant Manager - Commercial Excellence & Customer Centricity

Assistant Manager - Commercial Excellence & Customer Centricity

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Avery Dennison

6 - 11 years

8 - 13 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

loop sales sfdc customer satisfaction senior executive assistant manager commercial deployment sales process customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:

Customer Centricity

Help the organization succeed by implementing customer-centric strategies and initiatives both internal and external.
Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience.
Drive customer satisfaction surveys, analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers.
Build & drive customer centricity across the organization by running ICES & NPS surveys, analyzing results & driving actions along with functional leads to improve the scores.
Change agent program deployment & actions implementations.

Commercial Excellence

Structuring sales process and methodologies to enhance sales team effectiveness.
Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.
Drive enhancement & adoption of sales tools like SFDC, Customer360 dashboard, QUIP etc.
Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization.
Generating business insights which would be of relevant business value to the commercial team
Work towards creating cross functional excellence towards the commercial department and the sales team.

Must be a good Team player & Self Motivated.
Understand the selling process & customer order to sales cycle & customer communication pieces in detail.
Ability to analyze sales da

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Avery Dennison

Packaging and Containers Manufacturing

Mentor Ohio

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Assistant Manager - Commercial Excellence & Customer Centricity