Assistant Manager-Back-End/ Non Voice / Customer Service -Email

You will be responsible for managing and motivating a team of associates handling email communication and case updates. Your role will involve allocating work, monitoring performance, and coaching team members to meet operational KPIs. Conducting regular performance reviews and providing training for skill and knowledge enhancement will be a key part of your responsibilities. You will also be expected to foster a culture of accountability, customer service, and continuous improvement within the team. Handling escalations and collaborating with cross-functional teams will be essential in this role. Additionally, you will participate in client governance calls, provide updates, discuss workflow challenges, and propose solutions to ensure smooth operations. Ensuring compliance with internal policies and procedures is another crucial aspect of the role. Key Responsibilities: - Manage and motivate a team of associates - Allocate work, monitor performance, and coach team members - Conduct performance reviews and provide training for skill enhancement - Foster a culture of accountability, customer service, and continuous improvement - Handle escalations - Collaborate with cross-functional teams - Participate in client governance calls and propose solutions - Ensure compliance with internal policies and procedures Qualifications Required: - Previous experience in team management - Strong communication and interpersonal skills - Ability to analyze data and drive performance improvements - Knowledge of customer service principles - Familiarity with internal policies and procedures (Note: No additional details of the company were provided in the job description) You will be responsible for managing and motivating a team of associates handling email communication and case updates. Your role will involve allocating work, monitoring performance, and coaching team members to meet operational KPIs. Conducting regular performance reviews and providing training for skill and knowledge enhancement will be a key part of your responsibilities. You will also be expected to foster a culture of accountability, customer service, and continuous improvement within the team. Handling escalations and collaborating with cross-functional teams will be essential in this role. Additionally, you will participate in client governance calls, provide updates, discuss workflow challenges, and propose solutions to ensure smooth operations. Ensuring compliance with internal policies and procedures is another crucial aspect of the role. Key Responsibilities: - Manage and motivate a team of associates - Allocate work, monitor performance, and coach team members - Conduct performance reviews and provide training for skill enhancement - Foster a culture of accountability, customer service, and continuous improvement - Handle escalations - Collaborate with cross-functional teams - Participate in client governance calls and propose solutions - Ensure compliance with internal policies and procedures Qualifications Required: - Previous experience in team management - Strong communication and interpersonal skills - Ability to analyze data and drive performance improvements - Knowledge of customer service principles - Familiarity with internal policies and procedures (Note: No additional details of the company were provided in the job description)