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Assistant Manager-Back-End/ Non Voice / Customer Service -Email

0 years

0 Lacs

noida uttar pradesh india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

service communication training governance workflow compliance

Work Mode

On-site

Job Type

Full Time

Job Description

  • Manage and motivate a team of associates handling email communication and case updates
  • Allocate work, monitor performance, and coach team members to meet operational KPIs
  • Conduct regular performance reviews and provide training for skill and knowledge enhancement
  • Foster a culture of accountability, customer service, and continuous improvement
  • Handle escalations
  • Collaborate with cross-functional teams
  • Participate in client governance calls, provide updates, discuss workflow challenges, and propose solutions
  • Ensure compliance with internal policies and procedures

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