Assistant Manager B2B Logistics

Asst. Manager – B2B Logistics

Permanent

3-7 Years

Supply Chain

Job Summary:

The Asst. Manager - B2B Logistics is responsible for managing and optimizing the logistics operations for B2B clients, mainly appointment-based delivery, ensuring efficient transportation, timely delivery, and superior customer satisfaction. This role involves overseeing supply chain activities, coordinating with internal teams and external partners, and identifying opportunities to enhance logistics processes.

Job Responsibilities:

1. Logistics Operations Management

• Plan, execute, and monitor end-to-end logistics activities to ensure smooth delivery of goods to B2B clients, mainly appointment-based delivery of Modern trade, General Trade, e-commerce & Quick Commerce.
• Develop and maintain delivery schedules to meet client requirements.
• Understanding and experience of Fleet Management.
• Ensure the appointment-based delivery of Modern trade, General Trade, e-commerce & Quick Commerce as per agreed TAT.

2. Client Relationship Management

• Act as the primary point of contact for B2B clients to address logistics-related queries and concerns.
• Collaborate with clients to understand their logistics needs and ensure timely and accurate fulfilment.
• Build and maintain strong relationships to ensure client satisfaction and retention.

3. Vendor & Partner Coordination

• Liaise with third-party logistics providers, transporters, and other vendors to negotiate contracts, manage costs, and ensure service quality.
• Monitor the performance of logistics partners and resolve any issues promptly.

4. Process Optimization & Reporting

• Identify inefficiencies in the logistics process and recommend improvements to enhance operational efficiency.
• Implement best practices for cost control, route optimization, and load management.
• Generate regular reports on logistics performance, costs, and KPIs for senior management review.

5. Compliance & Risk Management

• Ensure compliance with relevant regulations, safety standards, and company policies.
• Identify and mitigate risks associated with transportation, warehousing, and supply chain operations.

6. Team Management & Training

• Supervise and guide logistics staff, ensuring alignment with company goals.
• Conduct training sessions to enhance team performance and maintain a high standard of operations.

Qualifications:

• Bachelor’s degree in B.Tech or Commerce background, MBA in supply chain management, business administration preferred.
• Proven experience in logistics management, particularly in appointment-based delivery of Modern trade, General Trade, e-commerce & Quick Commerce.
• Excellent communication and interpersonal skills.
• Proven experience in managing vendor relationships.
• Proficiency in logistics management software and tools.