Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Monitoring overall process performance with respect to the agreed SLAs for multiple
countries for both AP Cost and AR.
2. Monitoring the ageing buckets & collaborating with customers in resolving.
3. Continuous Customer Engagement for any Impact assessment and migrations of
process to GBS.
4. Monitor Customer reconciliations for both Cash & Card payments
5. Ensuring ZERO compliance for any external Audits including ICF.
6. Driving efficiency driven transformation projects with Country.
7. Conducting skip meetings/focus group sessions/MRMs to discuss the process health &
teams expectations as part of engagement and retention controls.
8. Conducting performance review with the team on quarterly, half-yearly & yearly basis.
9. Sharing feedback with the Team Leader on a regular basis.
10. Leave Management for self and TL.
11. Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.
12. Review Monthly Governance presentations before publishing
EY
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