Assistant Learning and Development Manager

Job Description

Job Description PRIMARY RESPONSIBILITIES: Controls and monitors the usage of the Training Budget. Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers. Organizes language classes, especially English for guest contact staff. Prepares yearly training program for the hotel. Ensures that all training records is kept and can be retrieved at all times. Ensures that all compulsory training courses is taking place. Conducts all corporate courses as per the direction of the company. Designs training courses to help develop our employees to be better at work. Provides assistance on training related matters to all Managers. With the cooperation of Managers, verify suitable course participants for any training courses available. Encourage Online training courses for employees. Should play a key role in talent development strategy based on performance appraisal. Prepare and submit monthly L&D Report to the Corporate Team on a regular basis. Checks monthly training report prepared by Learning & Development Officer. Presents training department activity in Monthly P&L Meeting. . Monitors training program conducted by managers /DTs . Manages the internship of students from different educational institutes. Looks after overseas trainees as it involves legal issues. Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc. Conduct compulsory training course i.e. New Staff Orientation Program, Grooming, etc. Design new courses and conduct them whenever possible. Conduct all corporate courses as per the direction of the company i.e. Dusit Signature Service. Coordinate with outside guest speakers on training courses to be conducted in-house i.e. Basic Fire Prevention Training, First Aid Training, Fire Drill, and Etiquette for Guest Contact Staff, etc. Coordinate with Managers to get course participants for all training courses conducted. Liaise with all course participants on the administrative arrangements related to training courses such as booking, confirming, transport and final reports, etc. Keep proper records of all training issues, i.e. expenses, training records, etc. Help look after student trainees from various education institutions. Assist to coordinate on “Cross Training Program” from other properties. Coordinate with all educational institutes for hotel visit program, especially Dusit Thani College. Coordinates with all Dusit affiliated hotels for cross training. Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College. Show more Show less