Assistant General Manager - Transport Operations

Role Overview:

We are seeking an experienced and results-driven Assistant General Manager Transport Operations to lead and manage our pan-India transport operations. The ideal candidate will be responsible for overseeing the entire transport placement function, ensuring operational efficiency, cost-effectiveness, customer satisfaction, and adherence to SOPs. This leadership role demands strong coordination with internal teams, vendors, and customers while implementing continuous improvement strategies.

Key Responsibilities:

• Oversee and ensure timely and efficient placement of vehicles across all branches.
• Ensure strict compliance with standard operating procedures (SOPs) at all branch levels.
• Work proactively on attaching and onboarding market vehicles to optimize operational flexibility.
• Identify and implement cost-saving initiatives for market fleet operations without compromising service quality.
• Ensure daily vehicle placement targets are met; monitor fleet availability and delivery schedules.
• Address and resolve customer issues promptly, ensuring high service quality and client retention.
• Participate in RFQs/tenders and provide necessary operational insights for competitive pricing.
• Monitor and optimize vehicle transit time to meet or exceed industry benchmarks.
• Liaise with the insurance department for timely processing and resolution of claims.
• Contribute to the planning and operationalization of new branches, including route planning and vendor development.
• Identify operational bottlenecks and recommend innovative process improvement strategies.
• Study best practices from other logistics companies in India to stay competitive.
• Provide actionable insights for reducing operational costs and enhancing profitability.
• Build and maintain a strong network of vendors across regions to ensure fleet availability.

Key Skills & Competencies:

• Strong understanding of FTL transport operations and market vehicle procurement
• Experience in cost control, vendor management, and logistics planning
• Proficient in transit management and turnaround time optimization
• Excellent problem-solving, decision-making, and analytical skills
• Effective communicator with strong negotiation and stakeholder management ability
• Familiarity with logistics ERP systems and reporting tools
• Hands-on experience in handling tenders and contract logistics

Education:

• Bachelors Degree in Logistics, Supply Chain Management, Business Administration or related field
  • MBA/PGDM in Operations or Logistics (preferred but not mandatory)