Assistant General Manager (Business Relations)

4 - 5 years

6 - 9 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Roles & Responsibilities

  • Build and maintain strong client relationships, resolve issues, and ensure client satisfaction.
  • Collect and analyse customer feedback on service, food quality, hygiene, and timeliness; implement improvements.
  • Conduct quarterly employee grievance surveys and collaborate with HR for resolution.
  • Oversee accurate and timely preparation of monthly site KPIs and present reports to management/clients.
  • Manage administrative tasks at the corporate office, ensuring compliance and smooth operations.
  • Lead, mentor, and evaluate Assistant Managers and GREs across multiple sites to drive performance and retention.

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