Assistant Front Office Manager

As an Assistant Front Office Manager at The Westin Gurgaon New Delhi, your primary responsibility is to support the Front Office Manager in overseeing the front office operations and supervising the staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and employees to ensure efficient check-in and check-out processes, enhance guest and employee satisfaction, and optimize the financial performance of the department. To qualify for this role, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be sufficient, even without prior work experience. Your core work activities will involve supporting the management of the Front Desk team by demonstrating strong interpersonal and communication skills, leading by example, fostering teamwork, and ensuring employee recognition across all shifts. You will be responsible for monitoring and supporting the team's progress towards guest services and front desk goals, handling guest complaints and disputes effectively, and striving for continuous service improvement. Exceptional customer service is a key focus of this role, where you will go above and beyond to ensure customer satisfaction and retention. By providing guidance, feedback, and individual coaching to staff, you will empower them to deliver excellent service, handle guest concerns proficiently, and gather feedback to enhance overall service levels. Moreover, you will be involved in managing projects and policies, implementing customer recognition programs, ensuring compliance with Front Office standards and procedures, and monitoring credit policies to minimize bad debts and rebates. Additional responsibilities may include communicating effectively with supervisors and colleagues, analyzing information to solve problems, and participating in department meetings. At Marriott International and The Westin, we embrace diversity and strive to create an inclusive environment where every individual's unique background is valued and respected. We are committed to equal opportunities and non-discrimination, fostering a culture that celebrates the diverse talents and experiences of our associates. As part of the Westin team, you will play a vital role in promoting wellness and empowering guests to achieve their best selves, reflecting the brand's mission of enhancing well-being and personal growth. Join us in creating a positive impact, both professionally and personally, as we work together to become the preeminent wellness brand in the hospitality industry.,