Assistant Front Desk Manager

As an Assistant Front Desk Manager at Courtyard Chennai, your primary responsibility will be to lead and assist in completing daily shift requirements in various front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal is to ensure guest and employee satisfaction while achieving the operating budget. You will also be involved in completing financial and administrative responsibilities. To excel in this role, you should have a high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be accepted without any work experience requirement. Your core work activities will involve supporting the management of the Front Desk team, where you will lead, influence, and encourage team members, demonstrating honesty, integrity, and setting a positive example. You will also be responsible for monitoring and supporting progress toward guest services and Front Desk goals, ensuring exceptional customer service, and managing projects and policies such as implementing customer recognition programs and handling human resource activities. In addition to these responsibilities, you will provide information to supervisors, co-workers, and subordinates, analyze information to solve problems effectively, and perform all duties at the Front Desk as necessary. You will also be expected to comply with loss prevention policies and procedures. At Marriott International and Courtyard, we are committed to providing equal opportunities to all individuals and embrace diversity in our workforce. We value the unique backgrounds and experiences of our associates and strive to create an inclusive environment where everyone is respected and celebrated. If you are passionate about exceeding guest expectations, working in a dynamic team, and continuously improving your skills, Courtyard offers you the opportunity to be part of a global brand where you can thrive, grow, and contribute to delivering exceptional guest experiences. Join us at Courtyard Chennai as an Assistant Front Desk Manager and embark on a rewarding journey where you can unleash your full potential and become the best version of yourself.,