Assistant Front Desk Manager

**Role Overview:** As an Assistant Front Office Manager at JW Marriott Hotel New Delhi Aerocity, your primary responsibility will be to assist the Front Office Manager in overseeing front office functions and supervising staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and employees to ensure efficient check-in and check-out processes, prioritize guest and employee satisfaction, and optimize the department's financial performance. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead and motivate team members, advocate sound financial decisions, and demonstrate honesty and integrity. - Supervise and manage employees, ensuring smooth day-to-day operations and maintaining open, collaborative relationships with the team. - Monitor and support progress towards guest services and front desk goals, managing operations to meet customer expectations and resolving any complaints or conflicts effectively. - Ensure exceptional customer service by going above and beyond to satisfy customers, providing guidance and coaching to staff, and handling guest feedback and complaints. - Implement customer recognition programs, ensure compliance with Front Office policies and procedures, and monitor adherence to credit policies to reduce bad debts. **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area. - OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university (no work experience required). **Additional Details:** At JW Marriott, you will have the opportunity to be part of a luxury hospitality brand that values diversity and inclusivity. Marriott International is committed to non-discrimination and provides equal opportunities for all associates. As a member of the JW Marriott team, you will experience a work environment that promotes training, development, recognition, and holistic well-being, ensuring that both guests and associates are treated exceptionally. Please note that this job description is subject to change as per the requirements of the role and the company's policies. [Note: Additional details of the company were extracted from the JD to provide a comprehensive overview of the work environment and values at JW Marriott Hotel New Delhi Aerocity.],