Assistant Facility Manager - Soft Services

Job Description

Act as the single point of contact for the delivery of facilities management services to the client Manage the delivery of the facilities management services to the clients facilities under JLLs management. Develop and maintain a detailed understanding of the clients business and the implications for JLLs service delivery. Liaise regularly with the client on facilities management issues Drive client-specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc. Manage the teams to ensure the maintenance and upkeep of the facilities. Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable. Establish consistency in the monthly reporting in the country. Prepare a regional monthly management report to the satisfaction of the client. Review and report against agreed SLA and KPIs. Be responsible for the management of the team e.g. recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession Plan for the country account. Relationship management and liaison with Client business managers, Building Management. Act as the single point of contact for the delivery of facilities management services to the client Develop and maintain a detailed understanding of the clients business and the implications for JLLs service delivery. Liaise with the respective countries in addressing specific regional and local activities. Manage the delivery of the facilities management services to the clients facilities under JLLs management. Liaise regularly with the client on facilities management issues. Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), Ops AIDE Audit, training programmes and other initiatives as appropriate. Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc. Manage the teams to ensure the maintenance and upkeep of the facilities. Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable. Establish consistency in the monthly reporting in the country. Prepare a regional monthly management report to the satisfaction of the client. Review and report against agreed SLA and KPIs. Be responsible for the management of the team e.g. recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession Plan for the country account. Relationship management and liaison with Client business managers, Building Management. Facilities Management Oversee, supervise, and manage the following services: Help Desk and Customer request management. Cleaning, pest control, and implementation of the Housekeeping Rules. Facilities data collection and reporting. Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey. Vendor management, Incident Reporting, Seat Management/Seat Allocation. Move management and minor project works support. Engineering Management A preventive maintenance program of Client owned equipment; Reactive maintenance tasks of Client owned equipment. Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted; Monitor the quality assurance of all maintenance tasks. Attend to emergency trouble shooting and repairs, including preparation of Incident Reports. Input change requests for maintenance for approval. Assist in the energy utilization study, Utility management Produce monthly reports regarding energy consumption, downtime, consumables usage etc.; Procurement and Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes (Sourcing, Negotiation, Vendor empanelment) comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practices. Conduct yearly suppliers Performance Evaluation (SPE). Contract Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts is well-monitored and re-procurement is initiated if needed Ensure contracts are continuously assessed to deliver best value to the client People Management Management of sourcing, hiring, training and backfill process for all staff. Periodic Training & Development. Build and maintain high staff morale, work ethics. Finance Management Budgeting, forecasting, and Reporting,