We are seeking an experienced Assistant Facility Manager - Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.

Soft Services Management

Oversee housekeeping operations, pantry services, and office upkeep.
Coordinate events, client visits, and ensure seamless stakeholder engagement.
Monitor service quality and implement improvement plans for customer satisfaction.
Ensure compliance with health, hygiene, and safety standards.

Vendor & Team Management

Manage vendor relationships and service contracts for housekeeping and other soft services.
Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
Review vendor performance, handle invoicing, and ensure compliance documentation.

Operational Excellence

Conduct regular audits of soft services and implement corrective actions.
Prepare reports on service performance, cost efficiency, and client feedback.
Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement & Reporting

Act as the primary point of contact for client queries related to soft services.
Organize monthly review meetings and manage KPIs for service delivery.
Maintain accurate documentation and prepare presentations for client updates.

Required Qualifications

Education & Certifications

Bachelor s degree in Hospitality, Facility Management, or related field.
Professional certifications in Facility Management (FMP, CFM) preferred.

Experience

Minimum 5 years in facility management with a strong focus on soft services.
At least 2 years in a supervisory or site lead role.
Experience in managing vendors and client-facing operations.

Core Competencies

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Customer service orientation with attention to detail.
Proficiency in MS Office (Excel, PowerPoint) and reporting tools.

About JLL

JLL is a leading professional services firm that specializes in real estate and investment management. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

To Apply: Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.

Location:

On-site -Noida, UP

Scheduled Weekly Hours:

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

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Assistant Facility Manager - Soft Services