Assistant Facilities Manager

Preferred immediate joiners - 15days

Job Purpose

soft services

Key Responsibilities

Operations & Service Delivery

• Oversee day-to-day soft services operations across the facility/site.
  
• Ensure services meet agreed

  SLAs, KPIs, and quality standards

  .
• Coordinate with vendors and in-house teams for smooth service delivery.
  
• Conduct regular site inspections, audits, and toolbox talks.
  

Vendor & Manpower Management

• Manage outsourced service providers (cleaning, security, landscaping, pest control).
  
• Monitor attendance, deployment, grooming, and productivity of staff.
  
• Handle vendor performance reviews, escalations, and corrective actions.
  

Client & Stakeholder Management

• Act as the point of contact for client queries and complaints related to soft services.
  
• Ensure timely resolution of issues and maintain high customer satisfaction.
  
• Prepare and share MIS reports and review data with stakeholders.
  

Compliance & Safety

• Ensure compliance with statutory, health, safety, and hygiene standards.
  
• Implement best practices in cleaning, waste segregation, and sustainability.
  
• Support audits (internal/external) and ensure closure of observations.
  

Budget & Cost Control

• Assist in budget planning and cost optimization for soft services.
  
• Track consumption of consumables and control wastage.
  
• Verify vendor invoices and service delivery records.
  

Documentation & Reporting

• Maintain SOPs, checklists, logs, and attendance records.
  
• Prepare daily/weekly/monthly reports on performance and compliance.
  

Key Skills & Competencies

• Strong knowledge of

  soft FM operations

• Vendor and manpower management
  
• Client handling and communication skills
  
• Problem-solving and attention to detail
  
• Knowledge of safety, hygiene, and compliance standards
  

Qualifications & Experience

• Graduate/Diploma in Facilities Management, Hotel Management, or related field
  

• 36 years

  of experience in soft services/facilities management
• Experience in corporate offices, IT parks, hospitals, or commercial buildings preferred
  

Key Performance Indicators (KPIs)

• SLA & KPI compliance
  
• Client satisfaction scores
  
• Audit and compliance results
  
• Cost control and budget adherence
  
• Vendor performance