Assistant Director (Operation & Quality)

Access Healthcare

5 - 10 years

10 - 20 Lacs

Chennai Tamil Nadu India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Operational Optimization Revenue Management Project Management Documentation Reporting Team Leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Assistant Director

Key Responsibilities

Client & Project Management:
Ensure the delivery of all
client SLA's
. Apply experience in
project management and revenue management
to drive profitability and success.
Process & Documentation:
Create and maintain all
process documentation
and ensure it is updated on a timely basis. Manage operations through end-to-end planning, process document review, and
root cause analysis
.
Team Leadership & Development:
Assist with
new team member training
.
Review overall staff performance
and take measures to improve. Ensure
attrition and shrinkage targets are met
.
Reporting & Communication:
Prepare and maintain
management/operational reports
. Maintain process
KPI (Key Performance Indicator) and dashboard metrics
. Utilize good communication skills to take
client calls
and represent the team effectively.

Qualifications

Candidates should have substantial coding experience.
Proven ability to deliver on client SLAs and manage end-to-end operations.
Experience in
project management and revenue management
.
Demonstrated skills in process documentation, root cause analysis, and team performance review.
Excellent communication skills for client interaction and reporting.

Skills

Strong leadership and team management abilities.
Exceptional analytical skills for reporting and KPI management.
Proficient in process documentation and root cause analysis methodologies.
Excellent communication and presentation skills for client calls and team guidance.

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