Assistant CRM Service

As an Assistant Customer Relation Manager at Mercedes-Benz dealer in Chandigarh, you will play a crucial role in ensuring the highest level of customer satisfaction and customer retention. Your responsibilities will include: - Planning and executing all CRM activities to enhance customer satisfaction and retention. - Providing detailed information about the products and services offered by the Mercedes-Benz dealer in the area. - Bringing in and retaining after-sales business with the dealership. - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking. - Listing the details of all prospects interested in purchasing Mercedes-Benz products or services. - Capturing customer feedback and coordinating with seniors to resolve any customer complaints. - Ensuring customer satisfaction for future retention and business growth. Education: - Bachelor's degree preferred Experience: - 4 years of experience in the automobile industry and customer service preferred Language: - Proficiency in English required Location: - Chandigarh, Chandigarh Work Location: - In-person Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Leave encashment - Provident Fund If you have any queries or require further information, please contact +91 9878941946. As an Assistant Customer Relation Manager at Mercedes-Benz dealer in Chandigarh, you will play a crucial role in ensuring the highest level of customer satisfaction and customer retention. Your responsibilities will include: - Planning and executing all CRM activities to enhance customer satisfaction and retention. - Providing detailed information about the products and services offered by the Mercedes-Benz dealer in the area. - Bringing in and retaining after-sales business with the dealership. - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking. - Listing the details of all prospects interested in purchasing Mercedes-Benz products or services. - Capturing customer feedback and coordinating with seniors to resolve any customer complaints. - Ensuring customer satisfaction for future retention and business growth. Education: - Bachelor's degree preferred Experience: - 4 years of experience in the automobile industry and customer service preferred Language: - Proficiency in English required Location: - Chandigarh, Chandigarh Work Location: - In-person Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Leave encashment - Provident Fund If you have any queries or require further information, please contact +91 9878941946.