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4.0 - 8.0 years
0 Lacs
chandigarh
On-site
As an Assistant Customer Relation Manager at this Mercedes-Benz dealership, your role involves planning and executing all CRM activities to ensure the highest level of customer satisfaction and retention. You will be responsible for providing basic information about the products and services offered by the dealership in your respective area. Additionally, your responsibilities include: - Bringing and retaining after-sales business with the dealership - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking - Listing details of all prospects intending to buy Mercedes-Benz products or services - Capturing customer feedback and coor...
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
idukki, kerala
On-site
As an Automotive Service Advisor, your role involves extending courteous reception to customers and establishing any complaints in the vehicle after a road test. You will be responsible for explaining the cost of repairs to clarify the chargeable and free of cost jobs carried out. Ensuring that the vehicle is delivered to the satisfaction of the customer is a key part of your responsibilities. Additionally, you will collect post-service feedback and carry out any corrective measures if required. You will also be involved in advance service booking based on the existing workshop load and available resources. Educating the customer on dos and don'ts, general maintenance practices, and regular ...
Posted 2 months ago
1.0 - 5.0 years
2 - 6 Lacs
ahmedabad
Work from Office
• Understand service requirements. • Coordinate with service advisors & technicians for job execution. • Handle service bookings, updates & timely delivery of vehicles. • Manage customer feedback, warranty claims & ensure satisfaction. Required Candidate profile • Knowledge of vehicle servicing & after-sales processes. • Strong communication, problem-solving & follow-up skills. • Customer-focused with ability to handle pressure & multiple requests.
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
The job involves extending courteous reception to customers and providing regular updates on the status of their job. You will be responsible for explaining the cost of repairs to clarify the chargeable and free of cost jobs carried out. Additionally, you will be required to manage advance service booking based on existing workshop load and available resources and inform the customer about the value-added services available through the workshop. This is a full-time position with benefits including cell phone reimbursement, health insurance, leave encashment, and provident fund. The schedule is a day shift and there are opportunities for performance bonuses and yearly bonuses. The work locati...
Posted 3 months ago
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