Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025
Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025
As a Customer Relation Manager, you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. CRM activities planning for the current year in terms of Budget, activities and resources. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Coordinate with MB India CRM team and after sales marketing team for CSI surveys. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Education: Bachelor's (Preferred) Experience: Automobile: 4 years (Preferred) Customer service: 4 years (Preferred) Language: English (Required) Location: Jalandhar, Punjab (Required) Work Location: In person Speak with the employer +91 9878941946
Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. Ensure consistent customer relations management (CRM) across divisions and after sales stages. To ensure Implementation customer life cycle communication to increase customer retention. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Internet reimbursement Leave encashment Provident Fund Education: Bachelor's (Preferred) Experience: Customer relationship management: 5 years (Preferred) Automobile: 3 years (Required) Language: English (Required) Location: Jalandhar, Punjab (Required) Work Location: In person Speak with the employer +91 9878941946 Expected Start Date: 01/09/2025
As a Customer Relation Manager, you will be responsible for the planning and execution of all Public Relations Management (PRM) activities with the aim of ensuring the highest level of customer satisfaction and customer retention. Your role will involve maintaining consistent Customer Relations Management (CRM) practices across divisions and different stages of the after-sales process. It is essential to implement effective customer life cycle communication strategies to enhance customer retention rates. One of your key responsibilities will be to develop countermeasures to address and eliminate negative feedback from customers in order to prevent similar issues in the future. Additionally, you will be required to provide feedback to the after-sales department regarding customer complaints or any other issues that could potentially impact customer satisfaction. Regularly capturing, recording, and monitoring customer complaints will be part of your routine, along with conducting root cause analysis of complaints from various sources. Your role will involve the implementation of action plans aimed at minimizing customer complaints and acting as the primary point of contact with customers for all complaint-related matters. You will also be responsible for handling dissatisfied customers who have raised complaints through various channels. This is a full-time position based in Jalandhar, Punjab, and requires a Bachelor's degree. The ideal candidate should have at least 5 years of experience in customer relationship management, with a preference for 3 years of experience in the automobile industry. Proficiency in English is required for this role. Benefits offered include health insurance, internet reimbursement, leave encashment, and Provident Fund. The expected start date for this position is 01/09/2025, and the work location is in person. For further details or to speak with the employer, please contact +91 9878941946.,