Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025

Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025

Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025

Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025