Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025
Handling transactions : Managing cash, credit card, and other payment methods for vehicle sales, services, or parts. Processing payments: Ensuring accurate and timely processing of payments, including handling financing and insurance-related transactions. Maintaining records: Keeping accurate records of transactions, payments, and customer information. Cash handling procedures: Following cash handling procedures, managing cash drawers, and reconciling discrepancies. Collaboration with team Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Cash management: 4 years (Preferred) Location: Ludhiana, Punjab (Required) Work Location: In person Application Deadline: 15/06/2025
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person Speak with the employer +91 9878941946 Application Deadline: 15/06/2025
As a Customer Relation Manager, you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. CRM activities planning for the current year in terms of Budget, activities and resources. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Coordinate with MB India CRM team and after sales marketing team for CSI surveys. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Education: Bachelor's (Preferred) Experience: Automobile: 4 years (Preferred) Customer service: 4 years (Preferred) Language: English (Required) Location: Jalandhar, Punjab (Required) Work Location: In person Speak with the employer +91 9878941946
Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. Ensure consistent customer relations management (CRM) across divisions and after sales stages. To ensure Implementation customer life cycle communication to increase customer retention. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Internet reimbursement Leave encashment Provident Fund Education: Bachelor's (Preferred) Experience: Customer relationship management: 5 years (Preferred) Automobile: 3 years (Required) Language: English (Required) Location: Jalandhar, Punjab (Required) Work Location: In person Speak with the employer +91 9878941946 Expected Start Date: 01/09/2025
As a Customer Relation Manager, you will be responsible for the planning and execution of all Public Relations Management (PRM) activities with the aim of ensuring the highest level of customer satisfaction and customer retention. Your role will involve maintaining consistent Customer Relations Management (CRM) practices across divisions and different stages of the after-sales process. It is essential to implement effective customer life cycle communication strategies to enhance customer retention rates. One of your key responsibilities will be to develop countermeasures to address and eliminate negative feedback from customers in order to prevent similar issues in the future. Additionally, you will be required to provide feedback to the after-sales department regarding customer complaints or any other issues that could potentially impact customer satisfaction. Regularly capturing, recording, and monitoring customer complaints will be part of your routine, along with conducting root cause analysis of complaints from various sources. Your role will involve the implementation of action plans aimed at minimizing customer complaints and acting as the primary point of contact with customers for all complaint-related matters. You will also be responsible for handling dissatisfied customers who have raised complaints through various channels. This is a full-time position based in Jalandhar, Punjab, and requires a Bachelor's degree. The ideal candidate should have at least 5 years of experience in customer relationship management, with a preference for 3 years of experience in the automobile industry. Proficiency in English is required for this role. Benefits offered include health insurance, internet reimbursement, leave encashment, and Provident Fund. The expected start date for this position is 01/09/2025, and the work location is in person. For further details or to speak with the employer, please contact +91 9878941946.,
As an Assistant Customer Relation Manager at this Mercedes-Benz dealership, your role involves planning and executing all CRM activities to ensure the highest level of customer satisfaction and retention. You will be responsible for providing basic information about the products and services offered by the dealership in your respective area. Additionally, your responsibilities include: - Bringing and retaining after-sales business with the dealership - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking - Listing details of all prospects intending to buy Mercedes-Benz products or services - Capturing customer feedback and coordinating with seniors to resolve customer complaints - Ensuring customer satisfaction for future retention and business growth The company offers benefits such as cell phone reimbursement, health insurance, internet reimbursement, leave encashment, and Provident Fund. Qualifications required for this role include: - Bachelor's degree preferred - 4 years of experience in the automobile industry preferred - 4 years of experience in customer service preferred Language proficiency in English is required. The work location is in person at Chandigarh, Chandigarh. For any queries, you can contact the employer at +91 9878941946.,
You will be responsible for monthly and quarterly planning of CRM activities with HODs. This includes identifying and controlling relevant drivers, developing measures for continuous retention and improvement of customer satisfaction (CSI), ensuring consistent CRM across divisions and after sales stages, and developing necessary tools for life cycle communication such as direct mailers, brochures, and greetings. Additionally, you will implement customer life cycle communication to increase customer retention and develop action plans for CSI improvement at the dealership. You will also develop countermeasures to eliminate negative feedback from customers, provide feedback to after sales department on customer complaints, capture and monitor customer complaints regularly, conduct root cause analysis of complaints, and implement action plans to minimize complaints. As the one-point contact with customers for all complaints, you will handle dissatisfied customers and be responsible for customer satisfaction. Key Responsibilities: - Monthly and quarterly planning of CRM activities with HODs - Develop and implement measures for continuous retention and improvement of customer satisfaction - Ensure consistent CRM across divisions and after sales stages - Develop tools for life cycle communication - Implement customer life cycle communication for increased retention - Develop action plans for CSI improvement at the dealership - Provide feedback on customer complaints and issues - Capture, record, and monitor customer complaints regularly - Conduct root cause analysis of complaints - Implement action plans to minimize complaints - Handle dissatisfied customers and address complaints effectively Qualifications Required: - Bachelor's degree preferred - 5 years of experience in the automobile industry and CRM preferred - Proficiency in English The company offers benefits including cell phone reimbursement, health insurance, internet reimbursement, leave encashment, and provident fund. The compensation package includes performance bonuses and yearly bonuses. The job is full-time with a day shift schedule in Ludhiana, Punjab. The ability to commute/relocate to Ludhiana, Punjab is preferred. If you are interested, please speak with the employer at +91 9878941946. The application deadline is 15/06/2025.,
You will be responsible for the following in this role: - Following cash handling procedures, managing cash drawers, and reconciling discrepancies. - Collaborating with the team to ensure smooth operations. **Qualifications Required:** - Bachelor's degree is preferred. - Minimum 4 years of experience in cash management is preferred. The company is located in Ludhiana, Punjab, and the work location is in person. Benefits include: - Health insurance - Leave encashment - Provident Fund The schedule is for day shifts with additional perks such as performance bonuses and yearly bonuses. The application deadline for this full-time position is 15/06/2025.,
As an Assistant Customer Relation Manager at Mercedes-Benz dealer in Chandigarh, you will play a crucial role in ensuring the highest level of customer satisfaction and customer retention. Your responsibilities will include: - Planning and executing all CRM activities to enhance customer satisfaction and retention. - Providing detailed information about the products and services offered by the Mercedes-Benz dealer in the area. - Bringing in and retaining after-sales business with the dealership. - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking. - Listing the details of all prospects interested in purchasing Mercedes-Benz products or services. - Capturing customer feedback and coordinating with seniors to resolve any customer complaints. - Ensuring customer satisfaction for future retention and business growth. Education: - Bachelor's degree preferred Experience: - 4 years of experience in the automobile industry and customer service preferred Language: - Proficiency in English required Location: - Chandigarh, Chandigarh Work Location: - In-person Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Leave encashment - Provident Fund If you have any queries or require further information, please contact +91 9878941946. As an Assistant Customer Relation Manager at Mercedes-Benz dealer in Chandigarh, you will play a crucial role in ensuring the highest level of customer satisfaction and customer retention. Your responsibilities will include: - Planning and executing all CRM activities to enhance customer satisfaction and retention. - Providing detailed information about the products and services offered by the Mercedes-Benz dealer in the area. - Bringing in and retaining after-sales business with the dealership. - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking. - Listing the details of all prospects interested in purchasing Mercedes-Benz products or services. - Capturing customer feedback and coordinating with seniors to resolve any customer complaints. - Ensuring customer satisfaction for future retention and business growth. Education: - Bachelor's degree preferred Experience: - 4 years of experience in the automobile industry and customer service preferred Language: - Proficiency in English required Location: - Chandigarh, Chandigarh Work Location: - In-person Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Leave encashment - Provident Fund If you have any queries or require further information, please contact +91 9878941946.
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person
Monthly and quarterly planning of CRM activities with HOD’s. Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). Ensure consistent customer relations management (CRM) across divisions and after sales stages. Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. To ensure Implementation customer life cycle communication to increase customer retention. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership. Develop counter measure to eliminate negative feedback from customers in future. Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. Capture, record and monitor customer complaints on regular basis. Conduct root cause analysis of all the complaints from all sources. Implement action plan to minimize complaints. Act as one-point contact with the customers for all customer complaints. Handle dis-satisfied customers who have raised complaints through all sources. Aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, responsible to a large extent for CSI. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Provident Fund Ability to commute/relocate: Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Automobile: 5 years (Preferred) CRM: 5 years (Preferred) Language: English (Preferred) Location: Ludhiana, Punjab (Preferred) Work Location: In person
Job Brief : As a Assistant Sales Manager of the Sales Team your primary responsibility will be to lead and manage a group of sales professionals, driving them to achieve and exceed sales targets while fostering a positive and collaborative team culture. You will play a critical role in motivating, coaching, and guiding the team members to deliver exceptional performance and contribute to the overall growth and success of the organization. Key Responsibility Area (KRA) Develop and Monitor team’s performance, analyse sales data, and develop action plans to meet and exceed sales targets. Implements and maintains a prospect tracking and follow-up system. Manage and motivate a team of sales representatives. Helps salespeople close complex deals when necessary. Maintain relationships with customers and ensure high levels of customer satisfaction. Handle customer complaints and resolve issues promptly. Assists in development of improvement programs for team members who are having difficulty reaching their objectives. Communicates with sales team to ensure that dealership policies and procedures are understood and followed. Understands, keeps abreast of and complies with federal, state and local regulations that affect vehicle sales. Qualification & Experience: Qualification: Bachelor’s degree in business administration, marketing, or a related field. Proven experience of 5 years above as an Automotive Team Leader or similar role. Strong leadership and team management abilities. Excellent communication and negotiation skills. Customer-oriented mindset. Knowledge of automotive industry trends and best practices. Job Type: Full-time Pay: ₹25,000.00 - ₹35,753.63 per month Benefits: Health insurance Provident Fund Work Location: In person