CRM After Sales

• Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention.
• Ensure consistent customer relations management (CRM) across divisions and after sales stages.
• To ensure Implementation customer life cycle communication to increase customer retention.
• Develop counter measure to eliminate negative feedback from customers in future.
• Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction.
• Capture, record and monitor customer complaints on regular basis.
• Conduct root cause analysis of all the complaints from all sources.
• Implement action plan to minimize complaints.
• Act as one point contact with the customers for all customer complaints.
• Handle dis-satisfied customers who have raised complaints through all sources.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 5 years (Preferred)
• Automobile: 3 years (Required)

Language:

• English (Required)

Location:

• Jalandhar, Punjab (Required)

Work Location: In person

Speak with the employer
+91 9878941946Expected Start Date: 01/09/2025