CRM Service

As a Customer Relation Manager, you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention.

• CRM activities planning for the current year in terms of Budget, activities and resources.
• Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI).
• Ensure consistent customer relations management (CRM) across divisions and after sales stages.
• To ensure Implementation customer life cycle communication to increase customer retention.
• Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
• Develop counter measure to eliminate negative feedback from customers in future.
• Coordinate with MB India CRM team and after sales marketing team for CSI surveys.
• Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction.
• Capture, record and monitor customer complaints on regular basis.
• Conduct root cause analysis of all the complaints from all sources.
• Implement action plan to minimize complaints.
• Act as one point contact with the customers for all customer complaints.
• Handle dis-satisfied customers who have raised complaints through all sources.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Automobile: 4 years (Preferred)
• Customer service: 4 years (Preferred)

Language:

• English (Required)

Location:

• Jalandhar, Punjab (Required)

Work Location: In person

Speak with the employer
+91 9878941946