Assistant Collections Manager

Job Title:

About Us

Printo is Indias largest chain for Printing, Gifting and Merchandising with 30+ stores across major cities and a growing online presence. With over a million customers served, we aim to scale rapidly to achieve 1000 crore revenue and prepare for an IPO by 2026.

Role Overview

The Manager – Credit & Collections leads the credit evaluation and collections efforts to optimize cash flow while minimizing credit risk and bad debt. A skilled specialist responsible for managing day-to-day collections and account reconciliation, traveling to customer sites, resolving ledger issues, and leveraging accounting expertise to close gaps. This is not a managerial position—purely handson specialist work

Key Responsibilities

• Daily Collections Execution:

  Manage a defined portfolio of overdue accounts—initiate calls, emails, and in-person visits to collect payments, negotiate arrangements, and ensure adherence to agreed plans

• Customer Ledger Reconciliation:

  Perform detailed reconciliation of customer ledgers; investigate and resolve discrepancies or missing/inaccurate entries

• OnSite Customer Engagement:

  Travel regularly to customer locations for collections discussions, account reconciliation, escalation resolution, or relationship maintenance

• AccountingDriven Issue Resolution:

  Apply technical accounting knowledge to resolve billing gaps, short payments, unapplied cash, or general ledger issues; coordinate with finance as needed

• Dispute & Escalation Handling:

  Identify disputed charges, investigate root causes, liaise with internal stakeholders (billing, sales, finance), and resolve cases directly with customers

• Compliance Awareness:

  Stay current on applicable GST and collection laws and best practices; ensure all customer interactions are professional, compliant, and documented

• Stakeholder Management:

  Communicate effectively with internal teams and external clients—maintain strong relationships, share status updates, and align on action items

• Reporting & Documentation:

  Maintain detailed records of collection activities, ledger reconciliations, client interactions, and issue resolutions. Provide weekly/monthly status reports.

Education & Experience

• Bachelor’s degree in Accounting, Finance, or equivalent with 4- 5 years of relevant experience
• OR CA- Intermediate with 2-3 years of relevant experience
• Hands-on experience on credit & collections, ideally as a senior specialist or subject matter resource
• Proven track record of managing reconciliation and collection activities without team supervisory duties.

Technical & Tools

• Solid accounting knowledge—accounts receivable, general ledger, cash application, short-pays.
• Proficient in Google Sheets – comfortable with pivot tables, VLOOKUP, filters, and basic data reconciliation
• Familiarity with collections workflows and aging reports

Soft Skills

• Excellent communication and negotiation skills—spoken and written.
• Professional demeanor, with strong relationship-building capabilities.
• Analytical thinking and attention to detail—ability to dig into transactions and discrepancies.

Resilient and results-driven with a strong sense of accountability.