Assistant - Call Centres

Job title: Call Center Agent
Work Location: Hyderabad Division/Department: ATHS Contact Centre Reports to: Assistant Manager  Full-time  Part-time Shifts: 24x7 Rotational Essential Duties and Responsibilities: We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers. The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Roles & Responsibility:  Understand customer’s requirement and provide complete and accurate information  Communicate effectively with customers  Assign case to other queue with proper justification  Understanding and striving to meet or exceed call center metrics while providing excellent customer service.  Escalate customer problems to the team lead which needs immediate attention Essential Skills:  Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers  Excellent computer proficiency (MS Office – Word, Excel and Outlook)  Should have a knowledge of English, Hindi and additional language will be preferred  Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service  Typing skills  Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Education & Experience:  Graduation mandatory  Experience in call center will be preferred Employee Name: Employee signature: Date: ATHS-JOB DESCRIPTION