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Assistant Branch Manager

Assistant Branch Manager

Rentokil Initial

5 - 10 years

7 - 12 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

DSO Root cause analysis Sales operations Customer retention Customer service Budgeting Corporate credit Monitoring Auditing Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Rentokil PCI

is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

To build awareness of SHE (Safety, Health & Environment)

To prepare detailed annual Operating plan segment-wise for tapping new market opportunities

To achieve revenue target of the base/branch with consistent performance through the months

To ensure profitable business performance and expansion of Rentokil PCI s services in selected segments.

To Ensure corporate credit policy is implemented within stipulated timelines

To convert the built-up data base into business and look for expansion and development of new business

Effective execution of systems and processes as per the guidelines to optimize the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps

To analyze competitor s activity and plan strategies to meet the challenges and report timely to the Reporting authorities

To ensure on-time Service delivery every time with precision and at Pace

To identify service GAPs and ensure non- recurrence of the same by implementing continuous monitoring, audit and improvement plans.

Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.

Effective management in optimizing sales and service colleague to increase productivity.

To monitor and control on cost such as manpower, chemical/material consumption and investment and use of equipment s.

To manage general administration of the base/branch as per the policies and guidelines.

To work closely with other functions and conduct regular base/branch meetings to review the performance of all team members

Build capability of base/branch teams and manage sales & service colleague retention

To ensure and comply all statutory requirements are met on time

To ensure effective budgeting to yield a good ROI at the base/branch.

KEY DELIVERABLES

Base/Branch KPI s

Faster Response 2/24: 98/100, Root cause analysis and CVC

P&L Base/Branch Target and Service Productivity

Achieving Gross sales, jobbing and product sales targets

Achieving Total Sales revenue

Customer retention

Customer Voice Counts

Your Voice counts progress

Sales & Service/contract colleagues retention

Managing DSO/Collections.

CORE COMPETENCIES

Deliver results : Need to deliver what s required

Act Commercially : Uses business thinking

Manage Self : Manage own emotions

Coach and Develop : Coach and Develop by giving practical support

Work with Others : Work with Others being a team player

Display leadership : Display leadership through communicating expectations & direction.

Bachelor s Degree (or its equivalent) in a related area and at least 5 years Sales & Operations experience

Should be an excellent individual performer with prior experience of team handling

Should have experience in Sales, O

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Pest Control and Hygiene Services

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Assistant Branch Manager