Assistance Coordinator

Role Summary:

The Assistance Coordinator ensures smooth class operations by promptly reaching out to parents and teachers whenever there is any issue or assistance needed during or before a session. This role acts as the first point of contact for resolving real-time class concerns and ensuring uninterrupted learning.

Key Responsibilities:

• Immediately connect with parents or teachers if any class-related issue arises.
• Monitor ongoing sessions and check if any teacher or student needs support.
• Coordinate with the Academic Coordinator or Support Team to resolve issues quickly.
• Provide session links, handle technical or communication issues, and assist teachers in real time.
• Inform parents promptly in case of rescheduling, teacher unavailability, or delays.
• Maintain a record of all issues handled and prepare an end-of-day report.
• Ensure all communication with teachers and parents is professional, clear, and empathetic.

Requirements:

• Excellent communication and coordination skills.
• Ability to handle live class support efficiently.
• Basic understanding of online class platforms (Zoom, Meet, LMS, etc.).
• Problem-solving attitude and ability to stay calm under pressure.
• Language preference: Tamil and English (must be fluent in both).
• Prior experience in education support or coordination roles preferred.

Work Hours:

3:00 PM to 9:00 PM (IST)

Reports To:

Academic Coordinator / Operations Manager

Job Types: Full-time, Part-time, Fresher

Pay: ₹5,000.00 - ₹15,000.00 per month

Expected hours: 40 per week