Assistance branch manager

As the Assistance Branch Manager of MyTravaly Local Office, you will be responsible for overseeing the daily operations of the office and ensuring that the branch meets its targets and goals. You will manage a team of business development and customer service executives, providing training and support as needed. Building relationships with local vendors and partners, and ensuring customers receive high-quality service will be crucial aspects of your role. Your responsibilities will include developing and implementing operational, sales, and ticket resolving strategies to achieve branch targets. You will also be in charge of monitoring and supervising the performance of the business development, customer service executives, and guest relationship executives. Building strong relationships with local vendors and partners to enhance the company's network and offerings is essential. Additionally, you will oversee the customer service team to ensure customers receive top-notch service by resolving complaints and issues promptly. Analyzing branch performance and financial reports to identify areas for improvement and ensure compliance with company policies and local regulations will be part of your duties. Managing inventory, supplies, and equipment efficiently, maintaining positive relationships with key stakeholders, and participating in company-wide meetings and training sessions are also vital aspects of the role. To qualify for this position, you should have a Bachelor's/Post graduation degree in business administration, marketing, or a related field. A proven track record as a branch manager or in a similar role within the travel or hospitality industry is required. Strong leadership, communication, and interpersonal skills are essential, along with the ability to motivate and manage a team effectively. Proficiency in developing and implementing sales strategies, analyzing financial reports, and working with CRM software is crucial for success in this role. Benefits for this position include incentives, yearly bonuses, and health insurance.,