Be a part of something people love Join our team to help travelers find their correct stay and help us revolutionize. We are building the first community platform of diverse people and your contribution would matter to us. To help dreams come true, people worldwide use MyTravaly. MyTravaly is a travel technology company and we are on a mission to eliminate all the troubles a traveler faces. Our skilled team works towards fulfilling the goal of providing 360-degree facility to a voyager/wanderer. Major Job responsibility: Helping traveler to find and book the hotels. Aiding traveler pre-and post-booking. Building and maintaining profitable relationships with key travelers and key hotel partners. Managing Travelers and Hotel partners’ profile such as booking confirmation, booking voucher, Login credential, GST invoice, etc. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Performing any other job assigned by management. Requirements Higher secondary, diploma, under graduation or post-graduation to a related field. Language proficient native and English A minimum of 1 year's experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications, google workspace Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction.

About MyTravaly: MyTravaly is a global travel technology company connecting hoteliers and travelers through a powerful platform that enables seamless property management, hassle-free bookings, and transparent transactions. With a growing presence in India and beyond, we’re expanding our operations in Dibrugarh to support our vision of empowering 10,000+ hosts and over a million travelers worldwide. Role Overview: As the HR & Operations Manager at MyTravaly’s Dibrugarh office, you will lead the HR function and manage day-to-day office operations. You will ensure effective people management, streamlined operations, and smooth coordination between teams such as Growth Managers, Key Account Managers, and Customer Support. This role requires someone with strong interpersonal skills, attention to detail, and the ability to handle operational challenges with a solution-driven approach. Key Responsibilities: Human Resources: Oversee end-to-end HR operations: recruitment, onboarding, payroll, attendance, and leave management. Manage employee engagement, grievance resolution, and retention strategies. Conduct quarterly and annual appraisals including 360-degree feedback. Maintain employee records and ensure HR documentation compliance. Organize training and development sessions for staff. Coordinate with the central HR team for policy implementation. Operations: Supervise day-to-day office administration and ensure smooth team functioning. Monitor task execution across departments (Sales, Support, Account Managers). Ensure timely reporting, performance tracking, and KPI alignment. Act as a liaison between the Dibrugarh branch and the corporate office. Oversee petty cash handling, local procurement, and vendor coordination. Maintain office infrastructure and ensure workplace discipline. Requirements Requirements: Bachelor's/Master’s degree in HR, Business Administration, or related field. 3–6 years of proven experience in HR and operations management. Experience in handling cross-functional teams, preferably in startups or tech companies. Proficiency in MS Office and HR software/tools. Strong communication, leadership, and organizational skills. Fluent in English, Hindi, and preferably Assamese. Preferred Attributes: Problem-solving mindset with a hands-on approach. Ability to multitask and work in a fast-paced environment. Understanding of local labor laws and compliance. Startup experience is a strong plus. Benefits What We Offer: Opportunity to grow within a fast-scaling global travel tech company. Dynamic work culture and collaborative team. Competitive salary and performance-based bonuses. Chance to make an impact at the regional level with national visibility. Show more Show less

Key Responsibilities Identify, approach, and onboard new hotels, homestays, and resorts in your assigned region. Pitch MyTravaly’s premium subscription tools, including our advanced PMS, Host Business Centre (HBC), multi-currency payment options, and self-service features for seamless hotel operations. Highlight how premium tools help hoteliers boost bookings, manage properties efficiently, and gain global visibility. Negotiate competitive commission structures and partnership contracts. Collaborate with hotel owners to activate listings quickly and ensure smooth onboarding. Monitor performance metrics, booking trends, and market feedback to refine acquisition strategy. Partner with Marketing to launch local campaigns promoting premium features. Work closely with Key Account Managers to resolve partner concerns and drive usage of premium tools. Provide training and guidance to hoteliers to maximize subscription value. Report weekly/monthly on acquisition targets, pipeline status, and market insights. Requirements Key Skills & Requirements 2–4 years’ experience in sales, business development, or partnerships (travel/hospitality sector preferred). Proven ability to sell SaaS, tech subscriptions, or value-added services is a plus. Excellent communication, pitching, and negotiation skills. Familiarity with PMS, booking engines, or hotel management software is an advantage. Self-starter with a strong local hotelier network. CRM proficiency and comfortable with online tools. Willingness to travel within territory as needed. Benefits Why Join Us? Be part of a dynamic, bootstrap travel tech startup with global ambitions. Directly impact the growth of thousands of independent hotels. Work with a passionate, transparent, and supportive team. Competitive salary, incentives, and career growth opportunities.

Key Responsibilities Assist travelers with new bookings, booking changes, cancelations, and refund processing. Support hotel partners with reservation updates, special requests, and payout clarifications. Coordinate with Key Account Managers to resolve hotel-side booking issues. Ensure all bookings are updated accurately in the system and confirmations are shared on time. Process refunds, verify payout requests, and escalate discrepancies promptly. Respond to inquiries via calls, emails, or chats in a clear and empathetic manner. Maintain accurate records in CRM and reservation tools. Collect and share guest feedback to improve service quality. Follow up with customers to ensure issues are resolved to their satisfaction. Support the Reservations team with daily reports and status updates. Requirements Key Skills & Requirements 1–2 years of experience in reservations, customer service, or support (travel/hospitality preferred). Strong communication and problem-solving skills. Familiarity with online booking systems or Property Management Systems (PMS). Organized, detail-oriented, and comfortable handling multiple requests. Good understanding of refunds, modifications, and payouts in travel operations. Proficiency in MS Office, CRM, or other booking tools. Willingness to work shifts/weekends if required. Benefits Why Join Us? Be part of a growing, innovative travel tech company. Support travelers and hoteliers worldwide. Work with a transparent, supportive, and growth-focused team. Clear learning path and future growth opportunities.