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Lenovo
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Asia Pacific Field Service Enablement Lead

Asia Pacific Field Service Enablement Lead

Lenovo

15 - 19 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

cost optimization digital transformation iot leadership skills communication skills project management analytical skills field service operations ai realtime analytics crm systems workforce management software technical expertise problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Field Service Network Enablement & Optimization Manager at Lenovo, you will play a crucial role in collaborating with regional field service leaders across India, CAP countries, and Japan to ensure alignment on service delivery models, operational objectives, and performance goals. By providing strategic guidance and facilitating the sharing of best practices, you will drive operational improvements and consistency in service delivery. Leading annual regional conferences, you will share updates on key projects, innovations, and address regional-specific challenges. Your responsibilities will also include leading key projects focused on cost optimization and digital transformation in field service operations. You will drive initiatives to reduce operational costs without compromising quality, implement digital tools such as AI, IoT, and data analytics to streamline field operations, and assess the operational needs of each region to enable seamless field operations with the right digital tools. Furthermore, as a Field Service Process Optimization expert, you will develop and deliver training programs for regional field service leaders and teams, focusing on new tools, technologies, and optimized service processes. By working closely with regional leaders, you will continuously improve field service processes, remove bottlenecks, automate workflows, and standardize best practices to ensure efficient and high-quality service delivery. In addition, you will lead initiatives to reduce No Trouble Found (NTF) cases, repeat repairs, and enhance repair quality to improve customer experience. By collaborating with regional leaders, you will focus on integrating digital tools to enhance service response times, first-time fix rates, and overall customer satisfaction. Your role will also involve providing ongoing strategic support to field service leaders across regions, engaging in cross-regional problem-solving, leading Quarterly Business Reviews (QBRs), and tracking performance metrics to drive informed decision-making. You will ensure that regional field service operations align with global strategies for cost optimization, digital transformation, and performance targets. To excel in this role, you should have in-depth knowledge of field service operations, expertise in digital transformation tools and technologies, and strong managerial and leadership skills. With a minimum of 15 years of experience in field service management, technical expertise, or digital transformation initiatives, you should possess a diploma/bachelor's degree in Engineering, Technology, Business, or a related field. Join Lenovo to be at the forefront of driving digital transformation and cost optimization in field service operations, working with global leaders to enhance service delivery, increase efficiency, and influence the future of field service technology. Embrace the opportunity to drive initiatives that have a lasting impact and contribute to Lenovo's commitment to building a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

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Asia Pacific Field Service Enablement Lead