AS 400 Developer

Job Description

AS 400 Developer Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Candidate should be strong in AS400. Good customer interaction skills. Ability to individually handle multiple modules and complicated projects. 8+ Years of Development experience on core AS/400 technologiesDB2400, CL, RPG III/RPG IV/RPG LE. In-depth knowledge on SQL/400, QUERY/400, and other AS/400 utilities. Excellent understanding of Database TechnologiesDDS Physical and Logical files, SQL files, Stored Procedures and Complex SQLs. Experience with Advanced ILE concepts Procedures, Service programs, Functions. Good knowledge on RPG Upgrade / Migration from Fixed Format to Free Format. Good understanding of Application and Database Performance Best Practices and Tuning. Rich experience in creating Design and Estimation Document needed for a development change proposed by Business Users. Interact with business stake holders to get clarity on queries and prepare Technical Specification Document. Design and develop applications to the given Specifications using the Technical Specification document. Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.