Area Service Manager

Job Description

Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) / Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently Monitor the performance of service centers with strong periodic review mechanism Ensure to manage service center inventory as per MSL & credit limits across all service centers Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity Ensure no escalation from trade & end customers Ensure planned visits to trade & resolve issues timely & maintain good market reputation Monitor successful implementation of quality systems and standards in the service departments. Responsible For Service revenue / Per Call Revenue/AMC Responsible to Solar Service operation / Project handling .