Area Operations Manager

Key Responsibilities:

• Supervise and manage day-to-day operations at various client locations across the assigned area.
• Ensure timely deployment and rotation of guards and manpower as per contractual obligations.
• Maintain discipline, uniform standards, attendance, and documentation of all field staff.
• Conduct regular site visits, inspections, and audits to monitor service quality and compliance.
• Handle client interactions, address grievances, and ensure prompt resolution of issues.
• Coordinate with HR and Training teams for recruitment, onboarding, and skill enhancement of guards.
• Ensure statutory compliance related to ESIC, PF, wages, and labor laws at all operational sites.
• Prepare operational reports, incident logs, and MIS reports on performance and compliance.
• Manage rostering, shift planning, and leave management of security personnel.
• Foster a culture of discipline, professionalism, and accountability among the team.

Key Requirements:

• 5 to 10 years of experience in operations management in the

  Security / Facility / Manpower Services

  industry.
• Strong knowledge of manpower deployment, client servicing, and statutory compliance.
• Excellent leadership and team supervision skills.
• Good understanding of security protocols, guard training, and client-specific SOPs.
• Proficiency in report writing, operational documentation, and usage of MS Office tools.
• Strong communication and interpersonal skills to coordinate with clients and internal teams.
• Ability to handle pressure, resolve field challenges, and take ownership of results.
• Flexible to travel extensively within the assigned region.

Required Qualities:

• Integrity, discipline, and commitment to service delivery.
• Decision-making ability and a proactive problem-solving approach.
• Strong time management and multi-tasking skills.
• Team leadership and people management attitude.
• Crisis management and conflict resolution capability.

Educational Qualification:

• Minimum:

  Graduate in any stream (preferably in Management / Commerce / Defence background)

• Preferred:

  Diploma or Certification in Security Management / Industrial Safety / Operations or an MBA in Operations or General Management