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Bajaj Finance
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Area Manager/Senior Area Manager

Area Manager/Senior Area Manager

Bajaj Finance

6 - 8 years

8 - 12 Lacs

kanchipuram

Posted:-1 days ago| Platform:

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Skills Required

sales compliance hr data management systems design quality improvement repository management financial products development business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Area Manager - Rural Consumer Durable / Senior Area Manager - Rural Consumer Durable
Job Purpose
Will be responsible to design and institutionalize best-in-class processes around Sales Compliance for multiple products across Rural Business. The goal will be reducing incidents of compliance by continuously highlighting areas of lapses and implementing remedial measures to eliminate the same. Duties and Responsibilities

Identifying key triggers for sampling:
Understand different parameters and areas where lapses are possible, thereby identifying triggers on SFDC which can provide better catch rate. This is a key productivity management activity. Once identified, create SFDC reports for these triggers so that daily cases can be pulled without much delay. Allocation of these cases for sampling as per the trigger specific team member. Update customer calling script according to the trigger identified.

Daily sampling rigor:
Allocate data for everyday sampling to ensure efficient product level coverage as agreed with business. Ensure >95% coverage of all locations and managers every quarter as per SLA agreed with business. Ensure >= targeted sampling count for the month, according to quarter plan. Execute special projects as received from Exe. VP / CBO / BH.

Quality check on defect findings:
Perform sample cross-checking of recordings related to the lapses found by team. This ensures only the right catch is passed on to field as a lapse. Use the sampling call recordings as a tool to guide team for quality improvement.

Business communication and rebuttal management:
Share Daily/Weekly/Monthly Catch Report with Field team. Schedule calls and personal meetings with ZSM / NSMs / BH to update on lapse trends and suggest remedial actions. Ensure timely responses to all communication received from business with supporting facts. Update valid rebuttals and take the sampling team through the same with focus on avoiding such mistakes in future.

Actions implementation:
After month end and post sharing final report, coordinate closely with product managers for actions to be taken. Release warning letters to FTE with help of HR team. Coordinate with Staffing team for off-role actions. Obtain confirmation on each action item and save for future reference.

Repository management:
Update repository file monthly to enable quick retrieval of data for MD / President / VP reviews. Responsible for crosschecking the accuracy of repository. Club actions of RCU and Compliance to present a consolidated repository of lapses and actions taken for each individual.

Team management development:
Conduct regular calls with team for training and new idea generation. Connect for both personal and professional issues. Provide ideas and challenges to encourage learning about new systems applications.

Key Decisions / Dimensions

Determine severity of lapses which ultimately defines the action to be taken.

Increase or reduce sampling on particular product / location, based on available trends and productivity considerations.

Major Challenges

Aligning business with actions to be taken in case of a lapse.

Ensuring all actions are executed within the defined TAT.

Required Qualifications and Experience

Qualifications: Graduate / Post graduate

Work Experience:

Minimum 6 years of work experience

5+ years of experience managing sales in Term loan products / Financial products, preferably in tier 2/3 towns

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Area Manager/Senior Area Manager