Posted:-1 days ago|
Platform:
Work from Office
Full Time
To manage the cluster of centres as per company defined policies and achieve targets given by the company.
To achieve targets w.r.t. sales (glass & other products & services), payment collection, customer satisfaction (NPS score), profitability. Ensure adherence to centre SOPs, ensure customer relationship, conduct local area marketing activities, ensure optimum inventory at centres and improve overall business of the company in the given cluster.
Achieve sales targets:
- Glass
Actual v/s target
- Ancillary Sales ( Sales of Wiper/ Vaccuming / Detailing / Battery)
Actual v/s target
- No. of business tie-ups
Actual v/s target
Ensure profitability [EBITDA] at the centre level and overall cluster level
Actual v/s target
Centre expenses within budget
Actual v/s targetPayment collection from customers - insurance companies, end customers, corporate / fleet customers etc.
100%
Ensure NPS as per target (>85)
Actual v/s target
Resolution of customer complaints within defined TAT
Within defined TAT
Ensure insurance document submission as per defined TAT
Actual v/s target
Adherence to centre SOPs - Ensure centre audit score as per target
> 85
Conduct centre reviews as per plan and share MOM with superiors
As per plan
Ensure marketing activities in the catchment as per plan
As per plan
Visit customers like insurance fraternity, fleet, corporate customers in the cluster as per plan
As per plan
Conduct regular training of the team on soft skills, new initiatives of the company etc.
As per plan
Preparation and submission of various reports - sales, gap analysis etc.
As per plan
Monitoring and reporting of market trends - competition, practices etc.
As per defined timeline
Insurance process, centre / store operations, customer handling, customer relationship management; Team Handling, Branch Handling, Area or Territory Management, Inventory Management and Audits
Good communication in local language, Hindi or / & English
8-15 years of relevant experience
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