area collections manager - bangalore

2 - 5 years

0 Lacs

india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

npa projections capacity planning performance tracking vendor management field collections behavioral trend analysis skip tracing legal proceedings customer experience collections roll rates collection tools

Work Mode

On-site

Job Type

Full Time

Job Description

what will you do
  • manage field infrastructure for collections portfolios for a specific location
  • end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
  • building, coaching and mentoring the field team identifying team goals and evaluating team progress
  • responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections
  • deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections
  • maintain and communicate detailed reports to track performance against plan
  • ensuring highly customer centric field collections to deliver high standards of customer experience
  • be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
  • examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level
  • look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for the future
  • work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
  • provide early warning feedback on fraud / default indicators to risk team

    • you should apply if you:
  • possess 2 to 5 years of field collections experience in financial services
  • have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
  • have the ability to manage teams with approaches towards coaching and training your team members
  • have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
  • have the ability to manage collection business partners at regional level and hence have relevant competencies and language expertise
  • can deliver under high decibel targets & are open to travel as per business requirement
  • possess adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc

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