Architect Digital Commerce

Role Overview: As the Digital Commerce Architect at AkzoNobel, you will be responsible for steering the technical solution for the end-to-end sales process through digital distribution channels. Your role will cover various stages of commercial activities such as customer engagement, leads & prospects, sales conversion, ordering, and customer relationship & retention. Key Responsibilities: - Develop a robust long-term roadmap aligned with company objectives and digital stakeholders. - Define, design, and evolve the overall architecture of solutions in the Digital Commerce domain. - Ensure alignment with AkzoNobel's overarching goals and strategies while determining the required technology stack and infrastructure. - Oversee projects from inception to completion to guarantee that implemented systems and solutions meet both business and IT requirements. - Stay updated on emerging technologies, propose new ideas, and validate them for potential benefits and feasibility. Qualification Required: To excel in this role, you must possess: - Strong leadership and communication skills. - In-depth knowledge and experience of technology solutions in different sales channels along the customer journey. - Profound understanding of business processes related to marketing & sales, customer relationship & service. - Visionary mindset for emerging technologies and their application to improve business performance and operational efficiency. Technical Requirements: - Expertise in Technologies: Design and implement effective solutions for E-commerce, SFA, CRM, Leads Management, Loyalty Management, and Store operation. - Data and Integration: Solid foundation in data architecture for customer and sales relevant data in end-to-end integrated systems. Experience with CDP is highly beneficial. - Emerging trends and technologies: Good understanding of AI, machine learning, chatbots, and communication platforms to enhance customer experience. - Architecture experience: In-depth understanding of enterprise architecture framework with at least 5 years of working experience in an architect position. - Vision and Innovation: Conduct research and validation of new initiatives aligning with the digital strategy, conceptualize and articulate future state architecture. Capability Requirements: - Strategic Thinking and Adaptability: Align technology with business objectives for the commercial areas accommodating present and future needs. - Problem-Solving and Critical Thinking: Analytical and structured problem-solving skills to manage complex challenges with innovative solutions. - Communication and Influence: Effective collaboration with stakeholders, drive breakthrough, and influence decision-making processes. - Advocacy for Architecture Governance: Leadership in architecture governance, promoting adherence to best practices and standards. - Multi-tasking: Ability to handle conflicting priorities, work on multiple projects, requests, and challenges simultaneously.,