11 Loyalty Management Jobs

As a Salesforce Architect with expertise in Salesforce Experience Cloud, you will be joining the Core Business Platforms organization at Red Hat. Your primary responsibility will be to deliver the technology strategy for Salesforce use. This role requires the highest level of technical expertise and involves managing the technical structure and global configuration of Salesforce based on business strategy and needs. You will collaborate with both business and technology stakeholders to ensure alignment between the Salesforce strategy and Red Hat's overall objectives. Additionally, you will work closely with technical teams and product managers supporting Salesforce and other Sales applications to provide solution options, identify issues, and ensure platform health and agility to support current and future needs. Your key responsibilities will include: - Collaborating with business and technology stakeholders to define future-state technology architectures and roadmaps - Understanding potential opportunities, recommending solutions, and guiding development teams - Producing artifacts to guide technical teams towards meaningful business outcomes - Providing oversight for technical work and ensuring platform standards are followed - Monitoring and maintaining platform health using KPIs for performance, data quality, technical debt, and agility - Maintaining up-to-date documentation of current state architecture, data flows, and integrations for Sales and Support applications - Acting as a technical tier 4 for unresolved inquiries and ensuring regulatory and data compliance To be successful in this role, you should have: - 7-10 years of Salesforce Development or advanced admin experience with at least 3 years as an application/platform architect - Certifications in Salesforce Experience Cloud Consultant, Salesforce Certified Technical Architect (CTA), or Salesforce Systems Architect - Strong experience in implementing Salesforce Experience Cloud for Partner Relationship Management (PRM) and managing complex compensation logic - Expertise in Sales and Service Cloud, Salesforce governor limits, and applications development - Effective interpersonal skills, ability to engage stakeholders, and align architectural designs with best practices - Experience with agile development methodologies and Salesforce Flow design Additional qualifications such as designing custom solutions, technical governance oversight, CRM Analytics, or iPaaS integration tools are considered a plus. Join Red Hat, the world's leading provider of enterprise open-source software solutions, and be part of a diverse and inclusive culture that values transparency, collaboration, and innovation. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants to ensure equal opportunity and access for all.,

As a customer service representative in this role, you will be responsible for handling customer complaints, feedback calls, and appointments. You will also make outbound calls to generate leads and convert them into new business opportunities. Another key aspect of your job will involve managing and scheduling appointments for procedures, ensuring smooth operations and customer satisfaction. Your goal will be to effectively manage customer relationships, enhance customer engagement, and foster loyalty towards the company. This full-time, permanent position offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day shift, and there is a performance bonus component to incentivize your contributions. Proficiency in English is preferred for effective communication with customers. Please note that this role requires in-person work at the designated location.,

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain competitive performance. The Customers & Products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This centre will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of the business, bringing together colleagues who report into their respective parts of C&P, working collaboratively with other functions across bp. This is an exciting time to join bp and the Customers & Products BTC! The Team Leader - Trading Services Hub is accountable for team leadership, establishing and maintaining new ways of working across local and ANZ M&C teams, and providing overarching support across key trading services activities which include pricebook administration, micro space planning, promotions coordination, rebates management, and other key retail support activities. This role involves team handling responsibilities and operates during the shift timing of 3 AM - 12 PM IST. As the Team Leader, your responsibilities include leading, developing, and supporting the new trading services hub team. You will play a significant role in building business knowledge and know-how across the hub, establishing effective communication and ways of working with local and key ANZ M&C customers. It is essential to promote a culture where decisions are customer and data-led, and to actively encourage a strong bias for action and performance across the team. Additionally, you will provide overarching support of activities associated with pricebook administration, micro space planning, promotions administration, Buying Group support, and rebates management and administration. You will champion safe operations and partner closely with ANZ customers in case of product recalls, quarantine requirements, or other activities such as product returns. The job requirements include a tertiary qualification in Marketing, Commerce, Business, or related subject area, strong communication and collaboration skills, experience in leading and inspiring a team, demonstrated commercial competence, analytical thinking, problem-solving abilities, and 8-10 years of retail experience in operational and/or support capacity. In this role, you will play a crucial part in the engine room of the ANZ business to enable the delivery of the bp strategy for customers and the team. You will be instrumental in landing both the company and local strategies. This position does not involve any travel and is eligible for relocation within the country. Remote working is not available for this role. The required skills for this position include agreements and negotiations, analytical thinking, commercial acumen, customer service delivery excellence, loyalty management, marketing strategy and programs, negotiating value, partner relationship management, thought leadership, trade discipline and compliance, trading fundamentals, sentiment and trends analysis, trading knowledge, and writing skills. Note: Employment may be contingent upon adherence to local policies, which may include pre-placement drug screening, medical review for physical fitness, and background checks depending on the role.,

Were looking for a highly analytical and user-obsessed Manager Loyalty and Engagement to own and scale in-app user engagement, retention, and loyalty. This role sits at the intersection of marketing, product, and analytics responsible for designing and deploying strategies that increase app usage, session time, and repeat behavior among our existing user base.

As a Salesforce Marketing Cloud Solution Engineer at Salesforce, you will be a key player in engaging with customers across various levels, from operational marketing and IT teams to C-Level executives. Your role will involve acting as a trusted advisor and guide, delivering exceptional customer experiences while effectively showcasing the business value of our solutions to diverse audiences. You will be an integral part of the UKI Sales team, leveraging your technology and industry expertise to craft, package, and demonstrate innovative solutions that address critical business challenges and contribute to meeting key performance indicators. In addition to working on sales opportunities and marketing initiatives, you will have the opportunity to participate in strategic initiatives aimed at driving continuous improvement within the Solution Engineering team and enhancing your personal profile within Salesforce. Your success in this role will be measured by your contribution to the Sales team's overall performance in revenue growth and providing solution expertise to support expanding the sales pipeline. You will collaborate closely with sales teams, partners, product specialists, and industry experts to plan and execute sales campaigns effectively. Conducting client discovery and workshop sessions, you will ensure that the proposed solutions align with customer needs, address business challenges, help achieve key performance indicators, and offer a path to rapid return on investment. You will be responsible for presenting and demonstrating technical solutions, showcasing a strong passion for understanding and solving business challenges to deliver maximum value to customers. Your ability to deliver compelling presentations and product demonstrations to diverse and influential audiences will be crucial, whether as part of sales cycles or at Salesforce events such as World Tour and Dreamforce. Staying abreast of the latest innovations in customer experience management solutions will also be essential, as you amplify the impact of your successes and learning moments internally to drive engagement. To excel in this role, you should possess over 10 years of experience in Solution Engineering, Pre-Sales, or Solutions Consulting, demonstrating solutions that inspire and transform customer experiences. Additionally, you should have at least 7 years of experience in Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms, and AI. As an autonomous self-starter, you should be adept at learning, leading, and effectively prioritizing tasks and time. Comfortable working across dynamic teams or on solo projects, you should have a strong passion for storytelling to bring customer engagements to life through impactful presentations and solution demonstrations. While not mandatory, technical expertise in Customer Relationship Management (CRM), Loyalty Management, Analytics, Real-time Personalization, and Interaction Management (RTIM) would be advantageous. Experience in product management or post-sales software implementations would also be considered beneficial in this role.,

As a Salesforce Multi Cloud Administrator, you will play a critical role in developing and optimizing Salesforce solutions, focusing on Salesforce CRM, Loyalty Management, and Service Cloud platforms. Your responsibilities include overseeing the administration of the Salesforce platform, collaborating with internal stakeholders and cross-functional teams, and gathering requirements to enhance business processes for overall company success. You will be involved in system administration tasks by understanding project requirements, coordinating with implementation teams, configuring Salesforce according to project specifications, managing timelines, and ensuring smooth project delivery from start to finish. Understanding business requirements and translating them into effective Salesforce configurations is another key responsibility. You will collaborate closely with the implementation team and business stakeholders to conduct thorough requirements analysis, identify gaps, recommend best practices, and propose solutions aligning with long-term objectives. Utilizing your expertise in Salesforce Service Cloud, Loyalty Management CRM, and Experience Cloud, you will configure and customize solutions to meet specific business needs. This involves setting up custom objects, fields, workflows, validation rules, and page layouts to optimize business processes, enhance user experience, and drive efficiency. Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms. You will design, configure, and test integrations, manage API connections, configure data mappings, and troubleshoot integration issues to ensure data consistency and reliability. Developing and implementing Salesforce Flows and automation processes is crucial to streamline business workflows and enhance user experience. Using tools like Process Builder, Flow Builder, and Workflow Rules, you will automate tasks, trigger actions, and enforce business rules within Salesforce. Managing data models, including data migration, cleansing, and maintenance, is vital for data integrity and accuracy within Salesforce. You will contribute to designing and implementing data models, mapping data sources, performing data migrations, and supporting data quality measures. Configuring and maintaining security settings within Salesforce is crucial to safeguard data and ensure compliance with security policies. You will work with project teams and clients to define roles, profiles, permissions, sharing settings, and implement encryption and data masking techniques. Providing training and support to clients" end-users is essential for driving adoption and proficiency in using Salesforce solutions. This includes developing training materials, conducting user training sessions, troubleshooting technical issues, providing guidance on best practices, and facilitating continuous learning. Qualifications for this role include 3+ years of experience administering Salesforce platforms, Salesforce Administrator Certification, proficiency in Salesforce administration tasks, experience with Salesforce integrations, strong problem-solving skills, ability to collaborate effectively, knowledge of Agile and Scrum methodologies, familiarity with tools like Jira and Confluence, and additional certifications are a plus.,

The Account Manager will be responsible for managing the setting, direction, and implementation of business strategies, objectives, and plans within designated clients to achieve business targets. This includes growing existing business and identifying new opportunities by introducing and implementing new products and services. Responsibilities: Strategic Planning - Contribute to developing the business development strategy - Identify profit opportunities for clients - Ensure the development of operational plans for designated clients - Ensure timely marketing plans and analyze industry trends - Monitor competitor strategies Business Development & Relationship Management - Establish and manage relationships with clients - Responsible for KPIs contributing to client revenue generation - Identify and pursue new business opportunities - Maintain effective communication with clients and internal teams - Develop relationships with decision-makers of designated clients - Provide client consulting and support on various aspects Public Relations - Represent the company at conferences and PR activities - Shape perceptions of the company in the industry General - Complete ad hoc projects as directed by senior management - Play a critical role in ensuring the company's strategic position in the loyalty sector - Develop account strategies to increase revenues and win new accounts - Coordinate business plans with other functional areas - Support marketing and product development efforts Qualifications: - Bachelor's degree in business or related field Job Requirements: - Experience in Banking/Financial Services sector - Sales experience and negotiation skills - Knowledge of banking/card operations - Ability to work with senior figures in client organizations - Strong communication and collaboration skills - Self-management skills and energy - Multi-cultural sensitivity and willingness to travel Key Competencies: - Superior negotiation skills - Client sales and relationship management - Interpersonal skills and teamwork - Exceptional communication skills - Leadership qualities - Self-motivated and able to work independently - Strategic and creative thinking - Analytical mindset - Project management skills,

As a Software Quality Engineer IV at NCR VOYIX in Hyderabad, India, you will play a crucial role in ensuring that the delivered software meets user and business specifications for the RESMeX product. Your responsibilities will include understanding the entire system end-to-end, participating in all stages of the software development process, and leading the team both functionally and technically on a daily basis. You will act as a Scrum Master for one of the teams, driving successful delivery by overcoming obstacles, assisting team members, and addressing challenges. Building on your expertise, you will devise strategies to enhance existing practices and implement best practices to improve software quality. Your role will involve defining and implementing test strategies for complex end-to-end systems, creating test scenarios and acceptance tests, and establishing test automation strategies and frameworks for multiple platforms such as Web, Mobile, and Desktop. Collaboration is key in this role, as you will work closely with solution engineers, hardware engineers, software engineers, network engineers, and QA engineers. Your responsibilities will also include conducting root cause analysis of defects, providing detailed analyses with log evidence, troubleshooting issues using monitoring tools, and collaborating with DevOps to resolve system-level problems. To excel in this position, you should hold a Bachelor's degree in engineering with 10 to 12 years of experience in testing within an enterprise environment. Strong experience in the Retail industry, Point of Sale/Self-checkout, Loyalty management, and inventory management systems is essential. Hands-on experience with Object-oriented programming, test automation tools like Selenium and PlayWright, Kubernetes solutions, BDD feature files, API, and Database testing, as well as familiarity with "AGILE + DevOps" methodology, are highly desirable. In this role, you will leverage your problem-solving skills, initiative, and accountability to identify areas for improvement and drive positive change without external direction. Your ability to understand software architecture, offer recommendations for non-functional testing initiatives, and work within the SAFe methodology will be crucial for success in this position. If you are seeking a challenging opportunity to contribute to the transformation and success of NCR VOYIX's technology platforms while collaborating with a diverse team of professionals, this role offers a dynamic environment where you can make a meaningful impact.,

As a Salesforce Marketing Cloud Solution Engineer, you will play a crucial role in engaging with a diverse range of customers, from operational marketing and IT teams to C-Level executives. Your primary responsibility will be to act as a trusted advisor and guide, delivering exceptional customer experiences while effectively showcasing the business value of our solutions to audiences at all levels. Working alongside the UKI Sales team, you will leverage your technology and industry expertise to craft innovative solutions that address key business challenges and contribute to achieving critical metrics. Your success will be measured by the overall performance of the Sales team in driving annual revenues and providing solution expertise to support sales pipeline growth. Key responsibilities include collaborating closely with sales teams, partners, product specialists, and industry experts to plan and execute sales campaigns successfully. You will lead client discovery sessions to ensure that proposed solutions align with customer goals, address business challenges, and pave the way for a fast return on investment. Your ability to present and demonstrate technical solutions effectively, coupled with a passion for solving business challenges, will bring substantial value to customers. Moreover, you will deliver compelling presentations and product demonstrations to various audiences, showcasing your expertise and understanding of customer experience management solutions. Staying abreast of the latest innovations in the field will be essential, allowing you to maximize the impact of every engagement and share your successes and learnings internally. To excel in this role, you should have over 10 years of experience in Solution Engineering, Pre-Sales, or Solutions Consulting, demonstrating solutions that inspire and transform customer experiences. Additionally, a background of at least 7 years in Digital Marketing, Marketing Automation, Customer Data Platforms, and AI will be beneficial. An autonomous self-starter with effective time management skills, you should feel comfortable collaborating across dynamic teams and working on solo projects as needed. Furthermore, a passion for storytelling and the ability to create impactful presentation and solution demonstration content will be key assets. Technical expertise in Customer Relationship Management, Loyalty Management, Analytics, Real-time Interaction Management, or other relevant technologies is advantageous. Experience in product management or post-sales software implementations will also be viewed favorably, enhancing your ability to drive continuous improvement within the Solution Engineering team and elevate your personal profile within Salesforce.,

As a Salesforce Architect at Red Hat within the Core Business Platforms organization, you will play a crucial role in defining and delivering the technology strategy for Salesforce use. Your responsibilities will include managing the technical structure and global configuration of Salesforce, aligning with business objectives, and ensuring platform health and agility to meet current and future needs. Collaborating with both business and technology stakeholders, you will define future-state technology architectures, recommend solutions, and guide the development team in setting up and demonstrating Salesforce functionality. Additionally, you will produce artifacts to drive meaningful business outcomes, oversee technical work to ensure platform standards are maintained, and monitor platform health using KPIs for performance, data quality, and agility. You will bring to the role 7-10 years of Salesforce Development or advanced admin experience, with at least 3 years as an application/platform architect. Holding certifications such as Salesforce Experience Cloud Consultant and Salesforce Certified Technical Architect (CTA) or Salesforce Systems Architect is required. Your expertise will include implementing Salesforce Experience Cloud for Partner Relationship Management (PRM), managing complex compensation logic, and configuring rewards and incentive rules for partners. Experience with Rebate Management, Loyalty management, Sales, and Service Cloud, as well as knowledge of Salesforce governor limits and application development techniques, is essential. Your ability to engage stakeholders, balance speed with best practices, and align architectural designs will be key in providing technical guidance to delivery teams. Furthermore, you should have a thorough understanding of the Sales domain and experience with agile development methodologies. Candidates with experience in designing and building custom solutions for Salesforce, technical governance oversight of multiple development teams, and knowledge of CRM Analytics and iPaaS integration tools will be considered a plus. Join Red Hat, the world's leading provider of enterprise open source software solutions, and be part of an inclusive culture that values transparency, collaboration, and innovation. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. We welcome applicants from diverse backgrounds to contribute their ideas and make a meaningful impact within our global community.,

As a Salesforce Architect with expertise in Salesforce Experience Cloud, you will join the Core Business Platforms organization at Red Hat. Your primary responsibility will be to deliver the technology strategy for Salesforce use, ensuring that it aligns with the overall objectives of Red Hat. You will collaborate with both business and technology stakeholders to define future-state technology architectures and roadmaps that consider the business goals, priorities, and timelines. Additionally, you will work with stakeholders to identify opportunities, recommend solutions, and guide the development team in setting up and demonstrating Salesforce functionality. In this role, you will produce artifacts to drive meaningful business outcomes, ensure that platform standards are followed, monitor platform health using key performance indicators, and maintain up-to-date documentation of the current state architecture, data flows, and integrations for Sales and Support applications. To be successful in this position, you should have 7-10 years of Salesforce Development or advanced admin experience, with at least 3 years of experience as an application/platform architect for Salesforce solutions. You should hold certifications such as Salesforce Experience Cloud Consultant, Salesforce Certified Technical Architect (CTA), or Salesforce Systems Architect. Expertise in implementing Salesforce Experience Cloud for Partner Relationship Management (PRM) and managing complex compensation logic is essential. Additionally, a deep understanding of Sales and Service Cloud, along with experience in agile development methodologies, is required. Experience in Salesforce Flow design, integrations, security patterns, and applications development will be valuable. Strong interpersonal skills, the ability to engage stakeholders, and align architectural designs while balancing speed with best practices are also important for this role. Knowledge of CRM Analytics, iPaaS integration tools, and technical governance oversight of multiple development teams are considered advantageous. Red Hat is committed to building a diverse and inclusive culture that values transparency, collaboration, and innovation. As a Red Hatter, you will have the opportunity to contribute your ideas, solve complex problems, and make a meaningful impact in a flexible work environment. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you require assistance with the online job application, please email application-assistance@redhat.com. We welcome applicants from all backgrounds and experiences to join our inclusive and diverse global community.,