Apps Support Analyst

At Polaris Inc., we take pride in driving change and innovation while having fun doing what we love. We believe in empowering our employees to take on challenging assignments and roles with an elevated level of responsibility within our agile working environment. Our team members are the heart of our organization, and together, we create incredible products and experiences that inspire us to THINK OUTSIDE. As a Support Analyst at Polaris Industries Inc., you will join the Application Support team within the Polaris IS organization. The Supply Chain Systems team is responsible for providing support for all current global business applications used by Suppliers and Internal teams. Your role will involve managing the day-to-day availability of these applications, assisting end users, responding to system alerts, and resolving incidents. In addition, you will utilize your data analysis skills to prepare reports for internal teams on a daily basis. To excel in this role, you must possess strong communication, problem-solving, customer service, and technical skills. Teamwork, sound character, and interpersonal skills are essential, along with being technically astute, well-organized, proactive, and capable of engaging with business and technical users at all levels. Your ability to multitask, be process-oriented, and collaborate effectively with cross-functional teams will be key to your success. Working as a Supply Chain Systems Support Analyst at Polaris, you will provide outstanding customer support for global business applications used by Suppliers across the Americas, Europe, and Asia regions. This role may require flexibility in working hours to accommodate different time zones, including Indian work hours and overlapping with US time zones. Your responsibilities will include managing supplier and internal team expectations, handling Service Now tickets and emails, ensuring adherence to Supply Chain Systems SLAs, owning and resolving supplier/internal team issues, partnering with development teams on strategic projects, and providing training to suppliers on required areas/applications. Additionally, you will contribute to knowledge sharing, troubleshoot errors in applications, identify process improvements, and support post Go-Live activities for new applications/systems launches. To qualify for this position, you should hold a Bachelor's degree in Computer Applications and Systems or have equivalent work experience in Global Supplier Systems Management. A minimum of 3 years" experience in handling Supply Chain Systems for OEMs or Tier 1 companies is required, along with proficiency in English communication, ServiceNow Ticketing tool, EDI specifications, data integration, and supporting QMS/SRM applications. If you are a proactive, detail-oriented individual with excellent problem-solving skills, a strong sense of ownership, and the ability to work effectively in a dynamic environment, we invite you to join our ambitious and innovative team at Polaris India. Apply today and be part of our journey to create extraordinary outdoor experiences for people worldwide.,