Apprentice

Responsibilities:

Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, compliance standards, and client-specific requirements.

Consistently maintain high levels of accuracy and efficiency across all assigned tasks.

Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals.

Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.

Thrive in a fast-paced, high-volume environment with precision and accuracy.

Perform other duties as assigned, aligned with the overall purpose of the role. Qualifications

Education & Experience:

Education: Bachelordegree or Post Graduate Diploma

Experience: 0 1 years in a client service or customer-facing role preferred Technical Skills:

Proficiency in Microsoft Word and Excel

Ability to navigate internal systems and tools

Solid understanding of job-specific processes

Soft Skills:

Strong attention to detail and accuracy

Receptive to feedback and continuous improvement

Awareness of compliance and regulatory standards

Effective team collaboration

Familiarity with SOPs and internal procedures

Time management and prioritization skills

Self-motivated and eager to learn

Adaptable to change and shifting priorities

Clear and professional communication (written and verbal)

Ability to identify and resolve issues effectively

Fair understanding of corporate policies, professionalism, and ethical standards. Analytical Skills:

Critical thinking and logical evaluation

Practical problem-solving abilities

Quality control and output monitoring Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.