Applications Administrator

As a Systems Administrator at Zuora, your role is crucial in ensuring the seamless operation of sales, marketing, and post-sales applications. You will be responsible for managing and optimizing core post-sales platforms to contribute to the success of customer-facing operations. Your expertise and leadership will directly impact the company's strategic goals in a fast-paced, evolving environment. Key Responsibilities: - Manage and administer key CX applications to ensure optimal performance in post-sales environments - Perform system configuration, troubleshooting, and issue resolution for core post-sales platforms, coordinating with vendors when necessary - Collaborate with cross-functional teams to optimize and integrate post-sales applications, aligning with business needs - Contribute to the ownership of post-sales platforms, team enablement, data insights, and tracking to enhance the customer journey - Assist in building and driving processes, change management, systematic practice, and tooling for post-sales functions across product lines - Be a confident, hands-on individual contributor with the ability to drive execution based on data and creative problem-solving Qualifications Required: - Bachelor's degree or equivalent experience in a relevant field - Proven expertise in configuring and troubleshooting Salesforce, Gainsight, Certinia, and other post-sales platforms - Gainsight Administrator certification is strongly preferred; additional certifications in Salesforce and Certinia are a plus - Excellent interpersonal and communication skills to work effectively with cross-functional teams - Eagerness to stay updated with emerging CX technologies and contribute to continuous improvement initiatives - Strategic thinking, prioritization, and a problem-solving mindset - Gainsight experience is a must In this role, you will have the opportunity to work with cutting-edge CX technologies such as Gainsight, Certinia, and Salesforce. You will play a significant role in optimizing applications, implementing new technologies, and shaping impactful solutions in a fast-paced environment. Join the innovative team at Zuora and be part of shaping the future while enjoying the benefits of a hybrid work arrangement.,