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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

technical support desktop operating desktop management microsoft windows troubleshooting windows xp server hardware networking a+ dbms pc hardware data entry operation service delivery tally erp windows server data entry n+ internet finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :Customer Technical SupportMinimum
0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Microsoft Windows Desktop Management.- Good To Have

Skills:

Experience with Customer Technical Support.- Strong understanding of desktop operating systems and applications.- Ability to communicate technical information clearly to non-technical users.- Familiarity with remote support tools and techniques.
Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
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Application Tech Support Practitioner