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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Gurugram

Posted:3 hours ago| Platform:

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Skills Required

network infrastructure networking protocols sdwan firewall troubleshooting switching tcp eigrp network engineering network security dns networking bgp network administration azure cloud ospf routing vlan service delivery linux mpls ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Infrastructures

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical
Skills:

Primary /Must Have

Skills:

- Hands-on experience and good understanding on the Aruba Switching, Wireless Infra including Instant - Access Points, Aruba Central and Aruba ClearPass (NAC solution).

Proficiency in Network Infrastructures. Secondary Skills - Experience on the Routing, SDWAN, Firewall, Azure Cloud Technologies. Additional

Skills:

- Experience on the Routing, SDWAN, Azure cloud etc.

Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network security practices and tools.- Ability to analyze and optimize network performance.
Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Gurugram office.- A 15 years full time education is required.Qualification
15 years full time education

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Accenture

Professional Services

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Application Tech Support Practitioner